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manikandana
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- About manikandana
Aug 19, 2022
06:08 AM
Hi Stuart, Thanks for your suggestions and guidance, I will check from our side, and let me update to you. Regards, Manikandan
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Aug 16, 2022
04:46 AM
Hello Team, Any update on this issue, can you help with this? Thanks, Manikandan
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Aug 04, 2022
07:05 AM
Hi Team,
We are looking for some guidance to resolve the issue, can you please check and provide your input on what we need to do next?
Let me explain the problem statment.
We are using InstallShield2014 professional, we are releasing our product with some changes or features and we have many versions in our product, as a practice when customers want to upgrade our product we are asking them to uninstall and install the new version of our product.
This is becoming a tedious process for the user to reconfigure and reselect all the components/features also they have re-configure all the settings and other parameters.
Since we are not changing the product code from the beginning till the recent release, we tried rerunning the setup.exe, its saying upgrade the product as shown in the below image.
Also, it is not asking any input again on whatever we selected in the previous version components and features, which is good we don't want to ask again from the user to select again the same.
It is upgrading our product but the major issue we are seeing here in the previous version setup files and folder are not removed this will create confusion for our support engineer also we are looking same folder structure to be followed how its presence in the fresh installer is the present same way we are looking in the upgrade aspect.
Can you please suggest or guide us, on how we can resolve this issue?
Also, you can refer case 02600241
Thanks,
Manikandan
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Latest posts by manikandana
Subject | Views | Posted |
---|---|---|
1079 | Aug 19, 2022 06:08 AM | |
1127 | Aug 16, 2022 04:46 AM | |
1195 | Aug 04, 2022 07:05 AM |
Activity Feed
- Posted Re: Minor Upgrade not removing files which not require Minor Upgrade version. on InstallShield Forum. Aug 19, 2022 06:08 AM
- Tagged Minor Upgrade not removing files which not require Minor Upgrade version. on InstallShield Forum. Aug 16, 2022 04:49 AM
- Tagged Minor Upgrade not removing files which not require Minor Upgrade version. on InstallShield Forum. Aug 16, 2022 04:49 AM
- Posted Re: Minor Upgrade not removing files which not require Minor Upgrade version. on InstallShield Forum. Aug 16, 2022 04:46 AM
- Posted Minor Upgrade not removing files which not require Minor Upgrade version. on InstallShield Forum. Aug 04, 2022 07:05 AM
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