- Flexera Community
- :
- Community Hub
- :
- Community Instructions and Help
- :
- Using the Case Portal
- :
- Support maintenance plans
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Support maintenance plans
Support maintenance plans
In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.
Please contact your account representative or email us for more information.
Maintenance plans for
|
|
|
Response times |
Case updates |
Service hours |
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
Gold |
Critical: 4 hours High: 4 hours Medium: 8 hours Low: 16 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
Maintenance plan for
- Data Platform
- Foundation/Cloudscape
|
Response times |
Case updates |
Service hours |
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
Maintenance plans for
- Cloud Management Platform
- Governance
- Optima
- Self Service
Response times |
Case updates |
Service hours |
|
Silver |
Critical: 4 hours High: 8 hours Medium: 8 hours Low: 8 hours |
N/A |
Local business hours |
Gold |
Critical: 1 hour High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
Platinum |
Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x7 via dedicated phone number |
*May vary by contract
- Mark as Read
- Mark as New
- Permalink
- Report Inappropriate Content
Hi,
I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.
Best regards,
Markward