In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.
Please contact your account representative or email us for more information.
Maintenance plans for
AdminStudio
AppBroker/App Portal
Columbus
FlexNet Manager for Engineering Applications
FlexNet Manager Suite
FlexNet Manager Suite Cloud
FlexNet Normalized Inventory Cloud
Flexera One IT Asset Management
Flexera One IT Visibility
Software Vulnerability Manager Cloud
Software Vulnerability Manager On Premises
Software Vulnerability Research
Spider
Wise Script Editor
Workflow Manager
Response times
Case updates
Service hours
Silver
16 business hour initial response for all severity levels
N/A
Local business hours
Gold
Critical: 4 hours
High: 4 hours
Medium: 8 hours
Low: 16 hours
Critical: Daily
High: Daily
Medium: Weekly
Low: Weekly
24x5
Maintenance plan for
Data Platform
Foundation/Cloudscape
Response times
Case updates
Service hours
Silver
16 business hour initial response for all severity levels
I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.
