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Support maintenance plans

Support maintenance plans

In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.

Please contact your account representative or email us for more information.

Maintenance plans for

  • Cloud Management Platform
  • Governance
  • Optima
  • Self Service
 

Response times

Case updates

Service hours

Silver

Critical: 4 hours

High: 8 hours

Medium: 8 hours

Low: 8 hours

NA

Local business hours

Gold

Critical: 1 hour

High: 4 hours

Medium: 4 hours

Low: 4 hours

Critical: Daily

High: Daily

Medium: Weekly

Low: Weekly

24x5

Platinum

Critical: 30 minutes*

High: 4 hours

Medium: 4 hours

Low: 4 hours

Critical: Daily

High: Daily

Medium: Weekly

Low: Weekly

24x7 via dedicated phone number

*May vary by contract

Maintenance plans for

  • AdminStudio
  • AppBroker/App Portal
  • Columbus
  • FlexNet Manager for Engineering Applications
  • FlexNet Manager Suite
  • FlexNet Manager Suite Cloud
  • FlexNet Normalized Inventory Cloud
  • IT Asset Management
  • IT Visibility
  • Software Vulnerability Manager Cloud
  • Software Vulnerability Manager On Premises
  • Software Vulnerability Research
  • Spider
  • Wise Script Editor
  • Workflow Manager

 

Response times

Case updates

Service hours

Silver

16 business hour initial response for all severity levels

NA

Local business hours

Gold

Critical: 4 hours

High: 4 hours

Medium: 8 hours

Low: 16 hours

Critical: Daily

High: Daily

Medium: Weekly

Low: Weekly

24x5


Maintenance plan for

  • Data Platform
  • Foundation/Cloudscape

 

Response times

Case updates

Service hours

Silver

16 business hour initial response for all severity levels

NA

Local business hours

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Hi,

I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.

2020-11-12_11h06_29.png

Best regards,

Markward

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Last update:
‎Jul 11, 2022 12:31 PM
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