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kathleenhansman
Level 2

Event ID's greater than 3000

For our product, I can only see Event ID’s up to 3000, as you can see in the screen grab below. We are tracking 1136 events (of a 1500 quota).

Through an error on our side, some file names were being sent through as events. We’ve fixed it in recent versions by checking sent events against a valid list, but older versions of the software are still sending through occasional invalid events.

So, as this list seems to stop at 3000, it seems we have not added any new valid events for standard tracking since March.

Please can you help me get around this?

 

kathleenhansman_0-1662710061482.png

 

 

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2 Replies
ashankaraiah
Level 2 Flexeran
Level 2 Flexeran

Hi Kathleen,

Thanks for reaching out on community.

I think the maximum capacity of number of events allowed has crossed.

Can you please open a salesforce ticket so that we can help you with cleaning up the old events which arent required and then you will be able to send more events.

 

Thanks,

Ashwal

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BhargavaNagaraj
Revenera
Revenera

Hi Kathleen,

To open a support ticket please follow, 

https://community.flexera.com --> get support --> open new case

Thanks,

Bhargava

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