Summary
This article explains how to get a list of all OPEN tickets of a certain contact.
Synopsis
You want to get a list of all OPEN tickets of a certain contact (by e-mail) in Spider Operations Manager.
Discussion
Use the following url to get the data:
https://<incidenturl>/operationsmanager/rest/api/1/incident/<incidentnamespacename>/tickets?lucene=(ticket_state:(*%20-RESOLVED)%20AND%20ticket_contact_email:<youremailaddress>)
Additional Information
Informations about how to use REST in general you can find here:
https://support.brainwaregroup.com/kc/whatsnew/inc/4/0/541/releasenotes/rest-api.html
Products
OM4
