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NHFCgj641
Level 2

Trying to get a new driver - uninstall the program

We have received the following error code when trying to modify/uninstall the program in order to get a  new driver.  It has ceased functioning and is useless to us.

How do we get this to work again?

 

Error Code: -5001 : 0x80070002
Error Information:
>setup.cpp (242)
PAPP:ScanSnap Home
PVENDOR:PFU
PGUID:1806D5A5-0B2C-4E54-8219-7BD4CB9CB690
$24.0.464
@Windows 10 / Server 2016 Service Pack 0 (19044)
IE Version: 9.11.19041.0

 

Thank you,

J Brown

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Revenera_Ian
Revenera Moderator Revenera Moderator
Revenera Moderator

Hi J Brown (@NHFCgj641),

Thank you for your post.

It looks like you're trying to install a driver for a 3rd-party Fujitsu ScanSnap product. Fujitsu would be the best resource to assist with this issue, since it's their product. Please contact Fujitsu directly for troubleshooting help.

Thanks!

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