RusselMedina
Level 2

Product Lincense

Hi, first my apologies if this has been asked before.

iv recently had a  computer hardware issue that ended up needing a system rebuild.

needless to say the InstallShield 2018 Lite was unable to be uninstalled. I'm now trying to identify what InstallShield Lite Perpetual License was assigned to that system in the Flexera Product and License Center.

any help, how can I determine what Machine GUID was generated by a system so I can release it?

1 Reply
varul
Revenera
Revenera

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using number provided at this link: they will help you to solve this quickly.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720 

Alternatively there is an online chat available (Need to activate Let's chat) which you can find in a clickable box image on the right hand side here

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield 

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