cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Slambourdiere
Level 2

License to release

Jump to solution

Hello

 

I need to release a license from a guy who live the company
He has uninstalled isntallshield without release the license before.

How can I process?

 

Thx

 

2 Solutions
shashikiran
Level 5 Flexeran
Level 5 Flexeran

Could you please create a support ticket, so that our support team can look into it and release the InstallShield 2020R2 SP1 license from the backend?

Thanks,
Shashikiran

View solution in original post

Hi Stephane,

Seems like you are having an activation issue with AdminStudio with InstallShield edition 2020R2 SP1.

You can also raise a case by sending an email at support@flexera.com or call AdminStudio support team at +1 877-279-3781.

Regards,
Sunil.
Revenera Support.

View solution in original post

6 Replies
shashikiran
Level 5 Flexeran
Level 5 Flexeran

Hi Slambourdiere,

Could you please confirm which version of InstallShield that was being used and uninstalled now, and also whether the Installshield was a Standalone build or the InstallShield that comes along with AdminStudio which was uninstalled?

Thanks,
Shashikiran

 

It is installshield stand alone . 2020R2SP1

 

thx regards

shashikiran
Level 5 Flexeran
Level 5 Flexeran

Could you please create a support ticket, so that our support team can look into it and release the InstallShield 2020R2 SP1 license from the backend?

Thanks,
Shashikiran

where to create the ticket???

regards

Hi Stephane,

Seems like you are having an activation issue with AdminStudio with InstallShield edition 2020R2 SP1.

You can also raise a case by sending an email at support@flexera.com or call AdminStudio support team at +1 877-279-3781.

Regards,
Sunil.
Revenera Support.

shashikiran
Level 5 Flexeran
Level 5 Flexeran

Please follow the below steps to create a new case
1. log in to the Revenera Community:
https://community.flexera.com/t5/Revenera-Community/ct-p/Revenera_Community
2. Click on the Get Support dropdown and select Open New case
3. Enter all the required fields and provide all the information about your issue
4. Click on Save and automatically the case gets created

0 Kudos