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reva547r
Level 2

Installshield license Transfer to new device

I am trying to transfer our Install shield license to new device. when I enter the Serial number and try to activate online, it fails with error "the license for this computer is in use on another computer" . I tried to return the license using "tsconfig.exe /return" , uninstalled the product on the device in use, still getting the same error.

Could you please provide info on how to fix this ?

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2 Replies
rhalmandge
Revenera
Revenera

Hi

Please provide me your email address and the Serial Number of the InstallShield license which you would like to transfer.

 

Regards

Ramya

Revenera Support

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Hi

Once you provide me your email address, I will go ahead and open a case and we can communicate regarding your query over email so the information we exchange stays confidential like details of the Serial Number and others.

 

Regards

Ramya

Revenera Support

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