InstallShield 2019 uninstall and reinstall

[FelipeP]

Hi,

I have installed InstallShield 2019 R3 in a PC using HostID, which I used to to get the license file. This PC will not be used anymore, so I want to install this InstallShield version in another PC.

As the license has reference to this Host ID, do I have to follow any step before install again?

Thank You

[varul]

Please reach out to the support team who will be able to help you with this activation issue - you can contact them directly via phone using number provided at this link: they will help you to solve this quickly.

https://community.flexera.com/t5/Support-Information/Support-Contacts/ta-p/94720 

Alternatively there is an online chat available (Need to activate Let's chat) which you can find in a clickable box image on the right hand side here

https://community.flexera.com/t5/InstallShield/ct-p/InstallShield 

You can also download flexnethostid exe using below link, run the exe to get host id in new machine, then using that HOST ID you can generate new license file from PLC

http://saturn.installshield.com/product/is/FLEXnetLicenseServer/FlexNetHostIDExe.exe

https://flexerasoftware.flexnetoperations.com/control/inst/login?nextURL=%2Fcontrol%2Finst%2Fproduct%3FplneID%3D319083

[FelipeP]

Hi,

The problem that I have is that when I try to activate the IS2019 Premier with an activation code, the activation fails due to following error:

Error 0 - Activation of Activation Code **** failed: The quantity specified exceeds maximum quantity allowed...

This license was activated in another PC in 2019 and this is not available anymore. From License center there is no option to return that license.

Is it possible to recover that activation code and use it to activate IS2019 Premier in a new PC?

[Vinayanambi]

Hi FelipeP,

I have created a case for this issue, I'll assist you further.

Thanks,

Vinay