Question:
I am stuck in a loop when setting my Multi Factor Authentication (MFA) preferences. How can I resolve the issue?
Answer:
When experiencing issues when setting Multi Factor Authentication (MFA) preferences, please use the steps below.
1)Log in to https://flexera.riscnetworks.com/ with your user login and password
2) When the MFA registration screen appears, enter the desired cellphone, email, device preference, and click submit. Leave this same browser window/tab open.
3) Wait for the confirmation email to be delivered. Upon delivery, *do not* click the link; instead, copy the link and paste it in the browser window/tab you used to enter you MFA registration preferences, and then hit Enter.
This should resolve the issue.
