Question:
We are seeing a number of devices in the asset report with ACCESS DENIED status.
Answer:
Access denied is received by the RN150 appliance from the remote server when the Windows credential does not have the correct privilege level to access the WMI classes.
Please note that the user account must have local or domain administrator privilege to collect the WMI classes from a Windows device. You can use wbemtest.exe to verify the account has the correct privilege level and that the service is running on the remote device.
Below are instructions on using wbemtest.exe to verify the account has the correct privilege level and that the service is running:
Wbemtest:
1) In Windows, select start, type wbemtest, select enter.
2) Select 'Connect' in the top right corner
Namespace = \\(computer name)\root\cimv2 - enter this replacing computer name with hostname (or IP) you wish to test to.
Enter the Windows account username and password
Select 'Connect'
Successful authentication will result in seeing WbemServices and the tabs are no longer greyed out. Failure to authenticate will result in an error message.
Once you have resolved the privilege issues please select request rescan in the virtual appliance dashboard to update the inventory.
