The user account must have local or domain administrator privilege to collect the WMI classes from a Windows device. You can use wbemtest.exe to verify the account has the correct privilege level and that the service is running on the remote device.
Below are instructions on using wbemtest.exe to verify that the account has the correct privilege level and that the service is running.
Successful authentication will result in WbemServices and tabs no longer being greyed out. Failure to authenticate will result in an error message.
Once you have resolved the privilege issues, select request rescan in the virtual appliance dashboard to update the inventory.
on Jan 17, 2020 09:29 AM - edited on Sep 11, 2024 12:29 PM by HollyM