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ITAM Agent upgrade issues on RHEL 9

We are using FlexeraOne ITAM application. We do not allow the automated upgrade of Flexera agents, instead doing the upgrades using our own tools.  For linux, we have been using ansible tower with great success.  However, we ran into a snag updating the agent from 2022 R1.3 to 2022 R2.1, where the agent did not appear to get upgraded. I do see in the July 2022 release notes, an error might occur on agent upgrades so Automatic Updates were disabled. Although we don't do Auto Updates, the note seems to apply that there is an error in the update process on the new OS.  Our linux admin was able to uninstall and install the agent successfully on a rhel 9 device.  However, that is not acceptable for the whole of the linux environment.

Anyone else having issues in this area?  Is there a workaround?

Thanks, Jon

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Level 8 Flexeran
Level 8 Flexeran


and to install

dnf install chkconfig

The note in the release notes lists end of life operating systems which are no longer supported and that trying to install version 18.3 or later of the agent on one of those OSs will result in failure.

While Red Hat 9 is listed as an unsupported OS, RHEL 9 is still supported. With that said, there is aug with the installation of the agent on RHEL 9 if chkconfig is not installed.

To verify it's not installed, run the following - nothing should be returned: rpm -qa | grep chkconfig

And to install it, run the following: dnf install chkconfig

You will then need to uninstall the agent (rpm -e managesoft) and ensure there is no /etc/init.d/ directory.

What error are you seeing when upgrading? If you are seeing errors about creating symlinks then you need to perform the above steps. You can also open a support case and ask to be added to ITAM-119/IOK-1017796