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shelby_day
Level 6

Adobe Last Activitity Status = NEVER SaaS Manager

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Hello,

Trying to understand why ALL users in SaaS Applications/Managed SaaS Applications/Creative Cloud show last activity:  Never FOR ALL USERS.      I find this to be impossible as we have over 5K active users in the portal.  I would expect activity date to show.  This connection has been set up  for several weeks so it's not a matter of reconciliation.  That has occured several times over.

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kclausen
Level 14 Flexeran
Level 14 Flexeran

@shelby_day - The Adobe Cloud Portal API does not return any usage data - at all.

This is where ITAM comes into play since almost all of the work done with Adobe Cloud products are performed on locally installed applications (Acrobat, Illustrator, Premiere Pro, etc.)

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kclausen
Level 14 Flexeran
Level 14 Flexeran

@shelby_day - The Adobe Cloud Portal API does not return any usage data - at all.

This is where ITAM comes into play since almost all of the work done with Adobe Cloud products are performed on locally installed applications (Acrobat, Illustrator, Premiere Pro, etc.)

I thought somewhere along the way I "heard" that but wanted to confirm it.  Thanks!

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