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  1. RWG2022 asked a question.

    July 14, 2026 at 11:18 AM
    Flexera One ITAM View Documentation - Has Something Changed?

    Have Flexera made changes when you click on view documentation in Flexera One ITAM? Previously, if you were, for example, viewing the properties of an inventory device, you could click on the question mark at the top right of your screen, click view documentation, and this would take you directly to the relevant page of the help guide. Now, no matter where you are in ITAM, as soon as you click view documentation, it takes you straight to the Getting Started with IT Asset Management page. Why has this been removed please? It is a real inconvenience as you now have to search to try and locate what was previously readily available.

    Thanks

    Question with a best answer.

    Best Answer

    Thank you for your feedback. We appreciate you bringing this to our attention.

     We have created a ticket to track and address an issue with context-sensitive Help on certain FNMS/ITAM pages that contain subtabs.

    Many pages continue to work as expected. For example, selecting Help from pages such as All Licenses, License Summary, All Inventory, All Containers, and Kubernetes Nodes takes you directly to the appropriate help topic. These pages do not contain subtabs as the key differentiator.

     The issue you have found occurs on some pages that include subtabs. For example, on the Inactive Evidence page, the default tab currently opens the Get Started with IT Asset Management help topic instead of the page-specific help. However, selecting one of the other subtabs—such as File Evidence or Access Evidence—and then clicking Help will take you to the correct Inactive Evidence help topic.

     As a temporary workaround, on pages with subtabs, please select a non-default subtab before clicking Help. And thank you for patience as we work to a better solution.

    Expand Post
    GregBirk by GregBirk (Flexera Software)
    • 1 answer
    • 27 views
    Max_Hensel likes this.

    • GregBirk (Flexera Software)

      Thank you for your feedback. We appreciate you bringing this to our attention.

       We have created a ticket to track and address an issue with context-sensitive Help on certain FNMS/ITAM pages that contain subtabs.

      Many pages continue to work as expected. For example, selecting Help from pages such as All Licenses, License Summary, All Inventory, All Containers, and Kubernetes Nodes takes you directly to the appropriate help topic. These pages do not contain subtabs as the key differentiator.

       The issue you have found occurs on some pages that include subtabs. For example, on the Inactive Evidence page, the default tab currently opens the Get Started with IT Asset Management help topic instead of the page-specific help. However, selecting one of the other subtabs—such as File Evidence or Access Evidence—and then clicking Help will take you to the correct Inactive Evidence help topic.

       As a temporary workaround, on pages with subtabs, please select a non-default subtab before clicking Help. And thank you for patience as we work to a better solution.

      Expand Post
      Selected as Best

  2. Max_Hensel asked a question.

    14h ago
    License Type "SaaS User" doesn't show oganizational data of the user in consumption tab

    Hi community,

     

    does anyone know why it is not possible to have org data columns in the consumption tab of a "SaaS User" license?

    Only a small subset of information is available.

     

    Thanks,

     

    Max

     

    Consumption Tab

    Expand Post
    • 1 answer
    • 4 views

    • ChrisG (Flexera Software)

      I can't think of any reason beyond it just being a limitation in the UI around what fields are implemented to be available for selection in this particular grid.

       

      The Flexera Ideas site (https://flexerasfdc.ideas.aha.io/) can be used to log a suggestion for adding additional fields. Raising an idea will allow other people to vote on it to also express their interest, and bring it to the attention of the relevant Flexera Product Managers for consideration.

       

      Alternatively, the following idea has already been logged with a similar suggestion:

       

      https://flexerasfdc.ideas.aha.io/ideas/ITAM-I-249 Add Last used date on the license consumption tab of user licenses

       

      That idea hasn't had much interest yet, so voting for it and adding a comment about the particular other fields you're interested to see added may help it get more attention.

      Expand Post

  3. RWG2022 asked a question.

    July 1, 2026 at 3:12 PM
    Progress Bar Disappeared in ITAM

    Hello,

    Is there a reason why Flexera have removed the progress bar (3 dots)? When entering search criteria in ITAM, I used to see 3 dots indicating that the search is being processed, however these have completely disappeared.

    If this has been removed, what was the rationale behind it please?

    Thanks

    • 6 answers
    • 50 views
    Todd_Gilpin_IA, Max_Hensel, and BoPuck22611 like this.
    1 of 6

    • MercedesO (Flexera Software)

      Hi everyone thanks for raising this and confirming the behaviour you're seeing. I have checked internally and this has been reported to our team, who were currently investigating it. I don't have any further updates to share at the moment but I appreciate this might impact your work, please continue to work with Flexera Support so that they can track your case and keep you updated.

  4. kvernon asked a question.

    June 30, 2026 at 6:41 PM
    I'd like to know if FlexarOne has alert notifications for Admins when scheduled jobs or sync's fail to run? If not, please log an internal ticket on this as this would be great to have in place.
    Thanks,
    Kevin
    • 4 answers
    • 211 views
    RWG2022 likes this.
    1 of 4

  5. RomanM asked a question.

    July 2, 2026 at 11:34 AM
    Calculated Support Lifecycle Stage Name

    I need to import installed software with "Calculated Support Lifecycle Stage Name".

    Is "Calculated Support Lifecycle Stage Name" available in graphql?

    Do you have any idea where to find it?

    • 5 answers
    • 90 views
    1 of 5

    • henryy

      It looks like it shows these fields for support stage label and policy label. Doesn't seem like there's anything that maps to this image 

      I wasn't able to find these fields in Data Explorer

       

      image 

      Expand Post

    • Max_Hensel

      Sure, using IT Visibility module shows EOSL data :)

  7. cjones asked a question.

    July 1, 2026 at 2:57 PM
    When working in Report Management the system is extremely slow loading a report, spins while loading, taking more than 5 minutes.

    The reports contain EOSL dates with 6-month forecast. I have run from desktop and from server. If I make a name change, indexing takes over 2-3 minutes for me to be able to view report. Any ideas why or anything I can do to resolve?

    • 2 answers
    • 29 views

    • JohnSorensenDK (Flexera Software)

      @cjones​ 

      From the context of your explanation I'm guessing that you're referring to Data Platform Report Management. It sounds to me like you may experience some database performance issues, have you tried to apply some database performance monitoring while running these reports as it may reveal some RDBMS constrains?

       

      Anyway, please feel free to contact Flexera Support if you need assistance in troubleshooting this further.

       

      Thanks,

      John Sorensen

      Expand Post

  8. IronManMK10 asked a question.

    June 9, 2026 at 11:49 AM
    Guidance on Integrating Flexera One License Availability into ServiceNow

    Hi Community

     

    We are currently working on integrating Flexera One with ServiceNow and would like to understand how to bring license availability information into ServiceNow for specific software titles, e.g. Microsoft Visio and many more.

     

    In particular, we are building an AppStore‑style solution within ServiceNow (similar to AppPortal), and our goal is to surface real‑time license availability data from Flexera One so that users can make informed requests and allocations directly through ServiceNow.

     

    Could you please provide detailed guidance on the following points:

     

    1. What APIs are available in Flexera One to retrieve license availability (e.g., available vs. consumed licenses) for products like Microsoft Visio?
    2. What configuration steps are required in Flexera One to expose this data for consumption by ServiceNow?
    3. Are there out‑of‑the‑box connectors or mappings that support this integration, or does it require customization?
    4. How does Flexera One handle different license types (per device, per user, subscription, etc.) when exposing availability data through APIs?
    5. What ServiceNow data fields or tables can be populated with Flexera license availability, and how can we ensure they stay updated in near real‑time?
    6. Are there best practices or recommended workflows for reporting license availability in ServiceNow dashboards once the integration is complete?
    7. Any limitations we should be aware of when tracking availability for Microsoft Visio or similar Microsoft products?

     

    Our objective is to enable ServiceNow users to see current license availability directly within the platform, ensuring smooth request fulfillment and compliance.

     

    Thank you in advance for your assistance.

     

    Expand Post
    • 5 answers
    • 153 views
    1 of 5

    • IronManMK10

      @JohnSorensenDK (Flexera Software)​  - We have been using App Broker for many years, but we are looking to move away from App Broker, hence the ask.

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  1. sarah.miley@trustage.com asked a question.

    July 9, 2026 at 2:28 PM
    Can I remove users from IT Asset Accounts > All Accounts?

    I want to remove some users who have left the company. I understand that I can go to User Management, select a user, and click the REMOVE button. However, there is also a user list under IT Asset Accounts. It looks like I can only Disable accounts there, not remove them. Why can't I remove users there?

    • 24 views

  2. MercedesO (Flexera Software) asked a question.

    Edited May 29, 2026 at 11:33 AM
    [Reminder] Submit Your Questions for Our Microsoft 365 License Data Q&A

    Hi everyone,

    Thank you to those who have already submitted questions for our upcoming Microsoft 365 License Data Q&A.

    If there's any specific challenge you'd like the team to address, there is still time to submit your question ahead of the Q&A. Questions submitted before 5th June 2026 will be prioritised.

     

    👉Submit your question: [link]

    📅Q&A: Wednesday 10th June 2026

    🕒 From 3:30–4:30 PM BST | 10:30–11:30 AM EST

     

    Please note this is not a webinar, and there is no registration required - simply log into the Flexera Community and participate in the Q&A thread during the scheduled session window.

     

    👉 View full session details: [Link to blog page]

     

    If you’d like a calendar reminder, you can request one in the form.

    We look forward to your questions!

    Expand Post
    • 393 views

  5. MercedesO (Flexera Software) asked a question.

    November 18, 2025 at 6:23 PM
    Not at AWS Re:Invent? Share your cloud discovery of the year, Hidden Cloudverse swag pack is up for grabs!

    Hi Everyone,

    As mentioned in my other post, our team is gearing up for AWS re:Invent, however we are fully aware some of you may not be able to attend this year so we'd like to hear from you. Here is my question:

     

    What is the one thing you have discovered in your cloud this year that made a real difference i.e a fix, insight or optimization you are genuinely proud of or have learned from?

     

    if there's enough interest in this topic, I'm happy to facilitate a virtual call so we can have a proper idea exchange.

    There's more: The most liked reply (or the most creative) will win a Hidden Cloudverse Swag Pack, featuring our legendary Drizzle, Flash and Nimbus plushies, limited-edition lollipops, and other cosmic goodies! I have included a teaser photo to let you know the stakes!

     

    -Please share your discovery by Thursday 27th November,

    -Keep it under 200 words

    -Share your own experience (nothing confidential or sensitive)

    -One entry per person

     

    Looking forward to reading what you've discovered this year!

    image of plushies 

    Expand Post
    • 173 views
  6. BiaFerrari likes this.

  7. MercedesO (Flexera Software) asked a question.

    Edited September 3, 2025 at 10:22 AM
    New Community Manager Introduction - Hello from Mercedes

    Hi Flexera Community,

    I'm Mercedes, your new Community Manager for Flexera and I am excited to be here!

     About me

    I started out in Law & Legal Tech and somehow along the way I discovered my passion for building brand communities. I am here to make the Community more useful i.e keep conversations flowing, share updates from our teams and help members connect in meaningful ways whether its swapping best practices or just learning from each other in our forums.

    But first…I'd love to hear more from you:

    👉 How are you using the Community today?

    👉 What's working well?

    👉 What could we do better?

    You can share your thoughts in the comments below or fill in this feedback form if you'd prefer (it will only take 5 mins!) Please share your feedback by COB 16th September 2025.

    Form link: https://forms.office.com/r/jYvBkdgGTQ

    Look forward to hearing from you!

    Mercedes

    Expand Post
    • 182 views
    PaulReit, davidle, and 5 others like this.
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