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venu_gopal
Level 4

Checkout failure on VPN

Hello!

When i try to checkout a license (using server or file based) when using VPN, the checkouts are not happening. If I don't connect to VPN then there is no issue either with standalone or server based checkouts.  did any one face similar issue with any resolution?

 

--Thanks

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4 Replies
aparashar1
Flexera Alumni

It would be worth confirming the exact error message observed. Also, ensure that when connected to VPN - a command-line ping operation, when run against server details (IP/hostname) works fine.

Here is a KB that might help: https://community.flexera.com/t5/FlexNet-Publisher-Knowledge-Base/Best-Practice-Guide-for-Client-and-Server-Communication-FNP/ta-p/180991

 

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Hi,

Keeping license server issue aside, It is surprising that even the stand alone license checkout is not working when connected to VPN.  How can I troubleshoot why the standalone checkouts are failing?

Thanks!

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@venu_gopal , can you confirm the error code being observed for standalone (I am guessing unserved licenses)?

Also, what's the VENDOR license search path set there (lmpath.exe -status)?

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carolon
Level 3

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