The Revenera System Status Dashboard (https://status.revenera.com) provides real-time availability information on Revenera's cloud products: FlexNet Operations ALM and FlexNet Operations LLM.
Discussion
This knowledge base article is designed to answer questions you may have about this new resource.
Systems and Components (Note: UAT availability is scheduled for a future release.)
FlexNet Operations LLM Production
FlexNet Operations Reporter
FlexNet Embedded License Activation Services
FlexNet Embedded License Usage Service
FlexNet Operations LLM Production Producer Portal
FlexNet Operations End User Portal
FlexNet Operations LLM Production Device API
FlexNet Operations ALM Production
FlexNet Operations ALM End User Portal
FlexNet Operations ALM Producer Portal
FlexNet Embedded License Activation Service
FlexNet Embedded License Usage Service
FlexNet Connect Production: FlexNet Connect Update Service (flexnetoperations.com); FlexNet Connect Update Service (installshield.com); FlexNet Connect Publisher Service
Source of Data Reported in the System Status Page
Zabbix, an open source product, is the source of the information which monitors and automatically feeds data to the Revenera System Status Dashboard. Zabbix runs its monitoring test from three different end points across the U.S. All three end points must fail for greater than five minutes for it to be reflected in the Dashboard. If all three end points have an issue lasting less than five minutes, it will not be reported in either the external or internal system status dashboard.Five servers support Revenera's cloud products. A load balancer manages the activity load. Due to traffic, any one of these servers may need to be taken out of the mix either manually or automatically.
Q. What exactly does this Dashboard display? A. The dashboard is intended to provide real-time insights into Production service availability. The goal is for you to confirm or rule out a system disruption prior to contacting our Support Team. From the Dashboard display, you can subscribe for either email or SMS notifications. There is an option to select/de-select your product preferences to limit which notifications you receive for a specific cloud service availability. Note: By default, you are automatically opted into notifications for all our cloud products. We recommend updating your preferences so you only receive notifications for the cloud products you are using.
Q. How do I update my subscribed products? A. There are two methods. 1. From the Status page (https://status.revenera.com/), click the "Subscribe to Updates" button in the upper right. Enter the email address and phone number you used to subscribe and you will be presented with you current subscriptions. You may make changes to your subscriptions from here. 2. Click on the Manage Your Subscriptions located at the bottom of a Revenera notification. You will be redirected to the manage your subscriptions page.
Q. How can I track cloud service availability in UAT? A. For now, the Dashboard only displays Production availability. While we are not displaying UAT data, we will still use the Dashboard to send maintenance notifications. Unlike Production notifications, you will not receive reminders about the start of UAT maintenance.
Q. What time zone does the Revenera System Status Dashboard display? A. All times displayed in the Revenera System Status Dashboard (including the start and stop of the maintenance windows) are in the Pacific Time Zone.
Q. How is this different than the other cloud up-time pages located in the product? A. The Dashboard provides greater insight to hourly, daily, and weekly monitoring as well as incident history details. It will be the one-source of truth for cloud service availability.
Q. How do I sign up for a notification? A. Once you are on the page, click Subscribe to Updates in the upper right hand corner. Your email address and phone number will only be used for site availability notifications related to the Revenera System Status Dashboard, it will not be used for any other purpose. Note: Only subscribe individual email addresses, do not subscribe an email group.
Q. I am not receiving notifications even though I completed the subscription process. A. You may not have confirmed your subscription. The Dashboard requires you to do this via the subscription email. Please resubscribe, using the same email, and confirm you email address. See screenshot below.:
Q. What email address do the notifications come from? A. Revenera Notifications - noreply@revenera.com
Q. How can I remove myself from the notification list? A. Click Subscribe to Updates and enter the email address or phone number used when you originally subscribed. The system will recognize your prior information and present options that will allow you to unsubscribe or update your preference.
