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Report Designer installer complited without error but "IBM Cognos" service is not created

Report Designer installer complited without error but "IBM Cognos" service is not created

Summary

Report Designer installer complited without error but "IBM Cognos" service is not created. Content Store user's password contains '&'.

Symptoms

Report Designer installation complited wothout error but "IBM Cognos" service is not created in Windows service list.
Content Store user's password contains '&'.

Cause

Report Designer installer saved password value without XML encoding. IBM Cognos Configuration failed to start and it becames cause of "IBM Cognos" service creation failure.


Workaround

Change the password of Content Store database access user temporarily and re-install Report Desinger.
After installation, confirm "IBM Cognos" service exists.
If you want to use '&' in the password of Content Store database access user, set the password and configure the password of Content Store database access user via IBM Cognos Configuration.
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Last update:
‎Nov 28, 2018 09:38 PM
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