Some users may experience issues accessing the case portal. For more information, please click here.

This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com.

ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com.

Summary

ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com.

Symptoms

ImportPURL.exe is disconnected from "https://update.managesoft.com/purlupdater.cfc" due to SSL cert of Update.ManageSoft.com.

Cause

The publisher of Update.ManageSoft.com cert is thawte SSL CA -G2, but thawte SSL CA -G2 cert is missing in the cert store on the server.

Resolution

Please refer Thawte's INFO2019 Thawte SHA-2 (under SHA1-Root) Intermediate CA certificate (https://search.thawte.com/support/ssl-digital-certificates/index?page=content&actp=CROSSLINK&id=INFO2049).
It describes how to install thawte SSL CA -G2 cert into your cert store.

Please rerun ImportPURL.exe after installing thawte SSL CA -G2 cert.
Labels (1)
Labels:
Was this article helpful? Yes No
0 Kudos
0 587
No ratings
Version history
Last update:
‎Dec 14, 2018 02:24 AM
Updated by: