- Flexera Community
- :
- FlexNet Manager
- :
- FlexNet Manager Forum
- :
- Regarding Mac agent and Mac OS upgrades
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Subscribe
- Mute
- Printer Friendly Page
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Regarding Mac agent and Mac OS upgrades
Hi
We are running the latest on-prem Mac agents and FNMS server. We have odd thing going on. Each time Mac OS is updated, FNMS recreates the Inventory Device. In 5 days, 20% of the agents reports as "new" device and history is lost. Impossible to track anything and keep things up. Even if the Minor numbers are changed, its "new" like from 13.2.0 update to 13.2.1. Do we have some sort of configuration issue in our env?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I guess I have to put more attractive headline to this 😛
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Just check if after OS update. Serial number of device also gets changed. That could be reason for coming as new device.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Can you explain some more. after OS upgrade, Flexera is creating complete new entry or its replacing old with new.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Replacing old with new
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks.
Can you verify one device in JAMF if managed by it. If you are finding history data there then i would suggest to raise one case with flexera for further investigation.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes, they are all JAMF managed! I will investigate!
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Please share your finding if any from jamf
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Created a ticket, SLA is more than 24h 😛
Well, I discovered that Macs are recreated despite the OS upgrade. So yesterday 13.2.1 Macos new arrival marked "changed" is now "new" and "creation date" accordingly 1d++
Whattaheck, jamf?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
in JAMF, is it showing same behavior & removing old history for record.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got results from JAMF. JAMF records are consistent and continuous - no removals there.
I guess I have to get support ticket opened...
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes. That would be right path from here. Do let us know final result from case.
