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Regarding Mac agent and Mac OS upgrades


We are running the latest on-prem Mac agents and FNMS server. We have odd thing going on. Each time Mac OS is updated, FNMS recreates the Inventory Device. In 5 days, 20% of the agents reports as "new" device and history is lost. Impossible to track anything and keep things up. Even if the Minor numbers are changed, its "new" like from 13.2.0 update to 13.2.1. Do we have some sort of configuration issue in our env?

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14 Replies

I guess I have to put more attractive headline to this 😛

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Just check if after OS update. Serial number of device also gets changed. That could be reason for coming as new device.

Thanks for reply. These are Physical machines - so they do not change Serial Number. Otherwise we'd have lots of duplicates, weren't we? But we don't.

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Can you explain some more. after OS upgrade, Flexera is creating complete new entry or its replacing old with new. 

Replacing old with new

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See attached screen shot, no duplicates of Serial Number.  Tomorrow there will be more again.

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Sometimes I get warning or two in Inventory Exceptions that there is a duplicate serial number, but when I go to All Inventory - nothings there.

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Can you verify one device in JAMF if managed by it.  If you are finding history data there then i would suggest to raise one case with flexera for further investigation. 

Yes, they are all JAMF managed! I will investigate!

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Please share your finding if any from jamf

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Created a ticket, SLA is more than 24h 😛

Well, I discovered that Macs are recreated despite the OS upgrade. So yesterday 13.2.1 Macos new arrival marked "changed" is now "new" and "creation date" accordingly 1d++

Whattaheck, jamf?

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in JAMF, is it showing same behavior & removing old history for record.



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I got results from JAMF. JAMF records are consistent and continuous - no removals there. 

I guess I have to get support ticket opened...

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Yes. That would be right path from here. Do let us know final result from case.