Hi all,
When I try to edit a custom report(tried both public and Private) in Flenet Manager Suite reports, I am getting the following error code :
Error ID: 887ca4f8-d27e-40da-aee2-6c03a54d8e45
And the following text message:
We have a problem. Unexpected error
Sorry, but something unpleasant has happened. Please let us know what you were trying to do so that we can fix the problem. We suggest starting again from the dashboard, or trying again later.
Can someone guide me on why this is happening and what is the solution to be able to edit an existing report?
Thank you
Pramod
‎Aug 21, 2019 08:04 AM
It looks like you are getting a Red Bar error in your FNMS WebUI. If you would like assistance troubleshooting this error you can open a support case by providing the WebUI log and a new error ID. You can find the steps to generate this log in the attached knowledge base article.
How to Troubleshoot WebUI Red Bar Errors using the WebUI.log
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Troubleshoot-WebUI-Red-Bar-Errors-using-the-WebUI-log/ta-p/2091
If you are using the FNMS Cloud, then please just submit the support case with the error code and where in the FNMS UI you encounter this error.
‎Aug 26, 2019 05:13 PM
Hi Pramod,
Was the report created in the Reports portal or is it a custom report, meaning it is based on SQL?
In some FNMS releases you will see the "Edit" button, although the import was created form custom SQL and cannot be edited in the web interface.
Best regards,
Markward
‎Aug 21, 2019 08:08 AM
It was created in the Reports portal.
In fact I created it myself, but once saved, it is not allowing me to make any edits.
‎Aug 21, 2019 08:54 AM
Hi,
What solution do you use, cloud or on prem?
If on prem, you can find the error in your application server:
%programdata% \flexera software\compliance\logging\webui
There you should see more about your error.
‎Aug 21, 2019 08:23 AM
On-Prem. Not sure where to find this path.
Is this a common error?
‎Aug 21, 2019 08:56 AM
Hi,
You need to log with RDP to your application server. Open the path to the log file, and there you will have all the logs related to webui, open the one from the day when you encounter this error, and search for the error id
And there you should find more information why the application is generating this error.
‎Aug 21, 2019 08:59 AM
Here is the error message:
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
What does it indicate? how can I get this sorted?
‎Aug 22, 2019 04:46 AM
It looks like you are getting a Red Bar error in your FNMS WebUI. If you would like assistance troubleshooting this error you can open a support case by providing the WebUI log and a new error ID. You can find the steps to generate this log in the attached knowledge base article.
How to Troubleshoot WebUI Red Bar Errors using the WebUI.log
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Troubleshoot-WebUI-Red-Bar-Errors-using-the-WebUI-log/ta-p/2091
If you are using the FNMS Cloud, then please just submit the support case with the error code and where in the FNMS UI you encounter this error.
‎Aug 26, 2019 05:13 PM
Thank you, I have raised a ticket with Flexera to have this resolved.
‎Aug 27, 2019 01:13 AM
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