Follow the steps below if a ServiceNow normalize job fails or cancels at the import to ServiceNow step and you want to resume the job.
Note: The publish step must have completed successfully to use this process. |
- Open the Windows Command Prompt as an administrator on the Data Platform server and change the directory to the BDNA\Data Platform\Bin\ folder.
- Run the below command to get the process ID of the ServiceNow task.
NormalizeCMD.exe –viewprocess
You’ll see an output like this:
Process ID = 10001, Process Name = ACME-MD
Process ID = 10002, Process Name = ACME-IT
- Run the below command to re-run the import to ServiceNow step, where XXXXXX is the process ID.
NormalizeCMD.exe -Exporttoservicenow /Process_ID=XXXXXX
For example, if you want to reassume the job ACME-MD you’d run the following command: NormalizeCMD.exe -Exporttoservicenow /Process_ID=10002