This KB article describes the steps on how to raise requests for Content Services. Requests for data and content maintenance on the data Libraries are handled by the Content Support & Operations teams and involves (but is not limited to) the following activities:
Requests for Content Services are made as follows:
Note that for ‘Critical’ and ‘High’ severity requests we would like to understand more about the impact to your organization so that we can respond accordingly
Dec 17, 2020 07:42 AM - edited Dec 17, 2020 08:29 AM
Can you share the SLA for completing a request? Does it take a couple of day, week, or more time?
@MAFelder Our goal is to process the Tier 1, Tier 2, and Tier 3 vendors where the install count is greater than 20. Any request with up to 500 entries will be processed in 30 days. However, we will communicate the expected date for any larger requests.
Awesome thank you for the information and for setting expectations!
Welcome to the community!
To see all cases:
For more information, I recommend checking out this article
I have associated your user with the appropriate account and you should be able to access the Case Portal the next time you log in to the community.
Feel free to reach out if further assistance is required.