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Knowledge Base Articles

Contact Flexera Support

Open a support case Open a support case here or select Support > Open New Case in the Flexera Community.      Note: Sign-in to the Flexera Community is required. Your organization must have an active maintenance plan to submit a case. Please contact...

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KPBussey by Flexera Alumni
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Getting Started with Support

A-S-K: Getting Your Questions Answered Quickly & Correctly Welcome aboard!  This brief overview of our support offerings will help you find answers to your questions quickly. The A-S-K model was developed based on customer experience and industry bes...

KPBussey by Flexera Alumni
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  • 7 comments
  • 0 kudos

About Permission Levels

We designed our community and product downloads to ensure security, the privacy of customer company data, and to allow for management of license use. We have four-levels of permissions to meet these standards. Each permission level offers access to a...

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KPBussey by Flexera Alumni
  • 4145 Views
  • 3 comments
  • 4 kudos

How to Access the Product and License Center

To access the Product and License Center: Sign in to the Flexera Community (if you have not already done this)  https://community.flexera.com/t5/Flexera-Community/ct-p/Flexera_CommunityClick on "More or Product Access" and select "Product and Licens...

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KPBussey by Flexera Alumni
  • 21319 Views
  • 29 comments
  • 6 kudos

Coming Soon: New Ideas statuses

In the coming weeks, we will implement changes to the statuses we use in our Ideas portal.  When are we making the change?   The change is scheduled to happen on October 3, 2022 (CST).   Why are we changing it?   We’ve been working towards improving...

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AustinG by Community Manager
  • 1105 Views
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Registering for an account

To register for an account in the Flexera Community: Select Sign In in the upper-right corner of the community. Select Let's go! under Don't have an account?.Enter your email address and select Submit.Open the email from community@flexera.com and sel...

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AustinG by Community Manager
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Deactivating community accounts

In the event you need to deactivate a user that is on your organization's account, do the following: Identify the users that you need deactivated  You can get a list of community users at your organization from your Customer Success Manager or Flexer...

AustinG by Community Manager
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Looking for Flexera API information?

We offer a variety of APIs for our products. To get started, find your product below. If you run into questions, please post questions in our forums. AdminStudio PowerShell Cmdlets are available to automate many operations related to AdminStudio Ent...

KPBussey by Flexera Alumni
  • 9444 Views
  • 7 comments
  • 12 kudos

Defining Severity Levels

There are 4 severity levels used to classify a case. Please select the appropriate severity to help with case routing.    Severity Service Definition Characterized by... Critical – 1 Follow the Sun The product can’t be used. No workaround exi...

KPBussey by Flexera Alumni
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  • 3 kudos

Flexera Ideas What To Expect

We have been listening to customer feedback and understand you want more updates and clarity around our process once an Idea has been submitted. As a high level summary: We're Idea junkies! We'll read every new Idea we get and update status within 3...

About the Flexera Community

Flexera Community (community.flexera.com) is the place for people who have questions to connect with people who have answers related to Flexera’s products and solutions. Community members include people from Flexera’s customers, partners and Flexera...

ChrisG by Community Manager
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How do I submit a new Idea?

Log into the Flexera Community at community.flexera.com (if you don’t have an account, create one from here)Click on Product at the top navigation and then click on 'Ideas'Click on Add a New Idea:Pick your Product (If you need help on selecting, go ...

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Case Watcher Functionality

Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: In the case view, add ...

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KPBussey by Flexera Alumni
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  • 2 comments
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Support maintenance plans

In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your pl...

jevans by Level 7 Flexeran
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  • 1 comments
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How to Download a Product

Sign in to the Flexera Community (if you have not already done this)Click on "Other Resources" and select "Product and License Center" (Don't see this option? Read Connecting your Community Account to your Organization )  Click "Let's Go" for the Do...

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KPBussey by Flexera Alumni
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Using the Open Case Window Screen

OPEN CASE  To open a case, select "Get Support" and "Open New Case."    Open Case Form  You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online communi...

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KPBussey by Flexera Alumni
  • 2342 Views
  • 1 comments
  • 1 kudos