In addition to the award-winning resources on our support website, Flexera offers maintenance plans tailored to meet your specific needs. Each maintenance plan allows any licensed user to submit unlimited support requests for the duration of your plan.
Please contact your account representative or email us for more information.
Maintenance plans for
|
|
|
Response times |
Case updates |
Service hours |
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
Gold |
Critical: 4 hours High: 4 hours Medium: 8 hours Low: 16 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
Maintenance plan for
|
Response times |
Case updates |
Service hours |
Silver |
16 business hour initial response for all severity levels |
N/A |
Local business hours |
Maintenance plans for
Response times |
Case updates |
Service hours |
|
Silver |
Critical: 4 hours High: 8 hours Medium: 8 hours Low: 8 hours |
N/A |
Local business hours |
Gold |
Critical: 1 hour High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x5 |
Platinum |
Critical: 30 minutes* High: 4 hours Medium: 4 hours Low: 4 hours |
Critical: Daily High: Daily Medium: Weekly Low: Weekly |
24x7 via dedicated phone number |
*May vary by contract
on Feb 24, 2021 11:06 AM - edited on Feb 28, 2023 07:56 PM by ChrisG
Hi,
I am not sure if it is just me, but on screen the table is cut off. Some iframe type scrolling is possible, but maybe the presentation could be improved.
Best regards,
Markward