Some users may be experiencing issues when trying to access customer resources like the Case Portal or the Product Licensing Center. Our team is aware of the issue and is working to resolve it. Click here for more information.
To access the Product and License Center:
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on May 06, 2019 03:36 PM - edited on Feb 11, 2022 12:03 AM by jsubramaniyam
When i click on "Other Resources", the "Product and License Center" item is not there. How do I access the product download page?
Hello @hmodawel and @keithpjolley -
Thank you for your patience with access to the Product and License Center (PLC) - I can help you gain access. To do this step, I'll need to associate you with your company - can you send me your full company name via private message?
Best,
Katie
When i click on "Other Resources", the "Product and License Center" item is not there. How do I access the product download page?
Hello @wawat68 - thank you for contacting us. I've associated your account with your company record. If you sign back in, you will see the necessary information. Thank you for your patience!
Hi KPBussey,
i have the identical problem as b2prosol.
When i click on "Other Resources", the "Product and License Center" item is not there. How do I access the product download page?
@froefra I've associated your account with your company record. If you sign back in, you will see the necessary information. Thank you for your patience!
I cannot get logged into the product download and license site for InstallShield Lite. I just purchased this software online and I've got a login. I'm able to login to the flexera site, just not the downloads. I've tried changing my password and nothing seems to work.
Hi Kelly,
Good to see that you are helping with the required guidelines to explore the different option from the community portal.
Appreciate all the initiatives to make the community more end user friendly.
@ChristianBertl - can you sign back in? You should now have access.
@winvarma Thanks! We aim to keep adding help language to smooth the process.
@scotbeery - I've assed our Flexera Software team to help you troubleshoot.
Have a great day, all!
Hello, I don't think when I registered my account was linked to my organization account.
Thanks,
Products and License Center is not a choice under "Other Resources"
Thanks,
@rmanjr - I've updated your account - please sign back in to gain access.
@TonyGarcia - I see our Support Team is working with you on troubleshooting this issue. Thank you for reaching out!
ok thanks
Thanks for the help to you all.
In my registration to the community I specified the AccountID and the Product ID, but when I click on "Other Resources", the "Product and License Center" item is not there.
My license is listed in the "List Licenses" area the "List Entitlements" area but when downloaded it's not correct. The license file doesn't include the updated numbers. The numbers do show correctly in the "License Entitlements" area but when you click on the hyperlink for the license which opens up to show you the "Entitlement Details" the "Entitlement ID" doesn't match the one sent on the order email sent to us.
the fact that there is pages of user feedback on this page about trying to find their product download and the "How To" instructions do not result in getting the software download we are entitled to under our maintenane agreement probably means these instructions are terrible and you should make accessing the product down loads more straight forward.
Hi @suzanne_carney Thank you. Admittedly I wondered if keeping this thread open would create a negative perception, but determined it was best to leave open to help those who need it. By virtue of this approach, customer questions on this topic are localized to this thread.
We designed our community and product downloads to ensure security, the privacy of customer company data, and to allow for management of license use. These precautionary measures do add a few steps to getting the product. We will want to maintain these standards and find ways to make the process cleaner and clearer. I'll take the feedback and recommendations to our products and engineering teams to see what options we have. I'll also revisit our instructions to see where we can better explain the journey.
Would you be willing to review what I craft? My goal is clarity so I would love to get customer input.
Again, thank you - we will work to make this better.
@suzanne_carney I've added several knowledge base articles and linked them together to better explain our product download access and approval process. If you have time and interest, I'd love your thoughts!
On all Browsers (IE,Chrome Edge,Edge Chromium) and multiple devices on multiple networks after login when I do the Let Go to get at the License center I get a ERR_TOO_MANY_REDIRECTS. Have had nothing but issues with this website
I have the same issue as @DHauca9
I have the same issue as everybody else, I cannot access the downloads. I need to ge hold of an updated FlexNet Publisher 11.16.2
Can this be arranged?
Cheers
Steve
I too have the same issue, i cannot access the downloads. Could you fix mine as well? @KPBussey
V/r,
Kendra
@KendraF - I can't see anything obviously wrong with your account that would stop you from accessing downloads. What kind of problem are you having?