We're here to help! You can contact Flexera Support via our Support Portal or by phone. If you're new and want more detail on submitting support cases or the Flexera Community, watch Getting Started with Flexera in the learning center.
NOTE: Your organization must have an active maintenance plan to submit a case. Please contact us at support@flexera.com if you need assistance linking your account to your organization. If you don't have a maintenance plan but would like one, contact your Flexera account representative.
North America | +1 630-332-5957 +1 877-279-3781 Toll-free |
Europe | +44 1925-944368 +44 800-047-8643 Toll-free |
Australia | +61 3-7019-2846 +61 1800-560-584 Toll-free |
Japan | +81 3-4540-5335 |
Our support team can assist with all Flexera products, including:
Contact Revenera Support for all Revenera products, including:
We recommend using our Support Portal. It’s the easiest way to create, track, and update your support cases. You can also view your existing cases.
Not registered for our Support Portal? Register here.
Region | Area or technology | Phone number |
Global |
Snow Optimiser for SAP Software Support (worldwide) |
+49 (0) 40-300-39 67-0 |
Americas |
All Snow products except Snow Commander and Snow Optimiser for SAP Software for all Americas countries |
+1 877-290-1915 |
Americas Snow Commander Support |
+1 613-599-0494 |
|
APAC (Asia Pacific) |
All Snow products except Snow Optimiser for SAP Software |
+61 3-9890-9459 |
EMEA |
All Snow products except Snow Optimiser for SAP Software |
+44 (0)1628- 321145 |
on Mar 21, 2019 02:31 PM - edited on Aug 06, 2024 02:28 PM by HollyM
Hi @KPBussey ,
Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.
@lakshmanj Thank you for your patience - I've updated your account. Can you sign back in to pass new permissions?
Thanks @KPBussey ,
I'm able to access the support case link, however i do not see any existing tickets. Can you please check.
Thanks,
Lakshman J
@smullins and @gleonard In January of this year you updated my contact information since I had changed jobs. I had asked for this change since I had received my Flexera FlexNet Manager Suite Operations Consultant certification from a previous employer and wanted to make sure I was contacted when it was time to recertify. My certification expires this month but I have not heard from anyone. Would you please let me know who I need to contact to get recertification information?
@lakshmanj - the default view in cases is to only show the cases you have opened. To view all company cases that are open, please click on Filter and check "All Company Cases"
Hi @KPBussey ,
Yes, if i try to set the above option it will only lists tickets logged from 'Etos Service' Account. I would like to request access for all the tickets logged irrespective of the account.
Hi I am trying to raise a support case could you help on the process on how to raise a case in flexera.
Hi @SoumaBasu ,
login to community portal navigate to Get Support> Open New case or chose case portal.If unable to find the options you may contact you Flexera account manager to get the same enabled
Hi,
Can I also get access to create a tech support? Thank you
Hello, I don't have the function to open a case can someone help me with this issue?
@igorarabadji and @druhlig - I'll private message you regarding your account specifics.
Hi there,
i want to raise support ticket to move SVM from Ubuntu based appliance to CentOS based appliance.
i work for MOEHE Qatar.
Please let me know the contact details or email to raise ticket with the technical team.
@Systemsteam - please sign back in to update your permissions and you should be set. Best of luck with the move!
how do i download the SVM Centos appliance for migration from Ubuntu appliance.
Hi @KPBussey ,
I sent an email to licensingiat@flexerasoftware.com as we're currently exploring if we can utilise the IATrack tool to provide more insight on our Siebel usage. Unfortunately, the email address is no longer active and has bounced back. To whom can we divert the IATrack questions now?
Thanks,
Michael
I'll reach out to you both via Private Message to discuss next steps. Thanks!
Hi, I'm unable to raise a case throught Get Support link and my organization information is no longer present in my account info. What can I do to fix this?
Hi @raywie - can you private message me your company name and account number? I can get you set-up.
Hi,
Can I also get access to create a new case for tech support, please ?
Thanks,
David GUIBERT.
@David_G please sign back in to update your permissions - you are all set!
Hi, I would like to register a support case but do not have the necessary access. Would you be able to create this in my account?
Thanks so much in advance.
Matthew
Hi,
How can i enable my new Maintenance Plan, i can't update expired one ?
regards
Hello
I am not able to open a case, don't see the open case option and we are your customer "Mentor Graphics Corp" Based in wilsonville oregon
Thanks
Sekhar
I don't seem to be able to access to Case Portal to access my opened cases. Thanks
@softwareprocure - I have associated your Flexera Community user account with the appropriate organisation to be able to case the Case Portal on behalf of that organisation. You should be set to go now once you have signed out and signed in again.
I have raised a case but I am not able to see any option to track down the status of the same. Could you please advise !
Thanks !
Best Regards,
Mohd Uzair
@mohduzair1605 - please select the Support > Case Portal menu option available once you have signed in to Flexera Community in order to see the current status of your cases, review responses from Flexera Support, and add further comments on cases.
I'm able to access the support case link, however i do not see any existing tickets. Can you please check.
getting below error after installation of secure agent IICS
Flexeraaw7$aaa: C:\Users\david\AppData\Local\Temp\I1690795880\Windows_Pure_64_Bit\resource\iawin32.dll not found
at Flexeraaw7.af(Unknown Source)
at Flexeraaw7.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)
How do I change my email address on my account?
@KPBussey - Kindly help me to enable my access to raise a case in Flexera community.
i tried to reach out support@flexera.com as well, please help me.
@ChrisG - Kindly enable my access to raise a case in Flexera community, need your help for this.
Could you please help me to get access to the support cases portal and also other access to the relevant websites in flexera.
Thanks @KPBussey ,
I'm able to access the support case link.
Hi all,
how can I change my nickname here in my profile?
Tx.
Evgeny
This article explains to beginners of the Flexera community how to create support cases clearly and correctly. Helpful👍!!!
Hi everybody,
after turn back from vacation i cannot reply's on any topics in the forum.
The "post reply" button is grayed and the plaintext field shows "Sorry, either you cannot reply to this topic or you have not verified your email address by".
Could somebody kindly assist.
Thanks you.
@SNeddermeyer , can you try again for me? It should work for you now!
Now it works ... thanks for the support Austin. (i opened a case in parallel cause i was not sure if this was the correct place to raise this topic).
Hi,
I cant able to see my open case, its been a week. I did not get any response
Can someone get my account access to be able to open a case please?
@BrandonJBegg
Can someone get my account access to be able to open a case please?
Reaching out over private message
@Girija
Hi,
I cant able to see my open case, its been a week. I did not get any response
Also reaching out over private message