[Resolved]: Case Portal Access Issue

[Resolved]: Case Portal Access Issue

Update:

We've deployed a fix for the case portal issue and believe this to be resolved. For the fix to take effect, please log out then log back into the community prior to accessing the case portal. This may require clearing your cookies and cache. If you continue to observe the case portal error, please contact technical support for further assistance.


Original Post: ‎Sep 27, 2021 09:25 AM

We're observing issues with the case portal. Some users are reporting a 'You don't have access to this page' error. We are investigating the cause of the issue and will update this notice as we have more information. Until we resolve the issue, we ask customers who have critical cases to please contact the Technical Support team by phone. We apologize for the inconvenience and appreciate your patience.

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Last update:
‎Sep 27, 2021 04:27 PM
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