Community How Tos

Community How Tos

How to join Customer Events

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Revenera hosts various customer events to provide product updates, share best practices, and keep in touch with our customers. To participate in these events and ensure the optimal user experience, please see the instructions below. Register for an ...
by Revenera Community Admin cvirata Revenera Community Admin

Using Revenera Community Search

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The Revenera Community is your primary resource for information about Revenera product. The community search taps into various Revenera content resources and provides you with the results in a single search interface. This article points out key com...
by Revenera Community Admin cvirata Revenera Community Admin

Refine Your Community Search

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Refine your searches with search operators and the advanced search filter to find what you are looking for in less time. Our search provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively....
by Revenera Community Admin cvirata Revenera Community Admin

Error when creating a support ticket

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If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...
by Revenera Community Admin cvirata Revenera Community Admin

Opening a Support Case

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To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...
by Revenera Community Admin cvirata Revenera Community Admin

How to Access Content in Our Learning Center

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To access our content in the Learning Center: Sign-in Click on "Learning Center," located in the top navigation menu option "Other Resources" Click on the appropriate product tile Select the appropriate course tile Click the "Register" button For ...
by Revenera Community Admin cvirata Revenera Community Admin

Best Practices for Case Submission

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You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...
by Revenera Community Admin cvirata Revenera Community Admin

Case Watcher Functionality

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Users creating and updating cases may add Case Watchers. These individuals will receive a Case Watcher notification email if there are any changes to a specific Case to which the Watcher has been applied. To Add a Case Watcher: Create a case In the...
by Revenera Community Admin cvirata Revenera Community Admin

Tips and Tricks for Using Classic Community Search

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The Revenera community search bar allows you to search for knowledge base articles, forum questions, product announcements, and much more. The community allows for advanced searching to enable you to find what you need. The Flexera community suppor...
by Revenera Community Admin cvirata Revenera Community Admin

How to Approve Product and License Center Requests

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If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...
by Revenera Community Admin cvirata Revenera Community Admin

Subscribe to a label

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When users subscribe to a label, they are notified by email when a new post is created with the label. One thing to note about labels is that they are applied at the forum, knowledge base or blog level. Thus, predefined labels and subscriptions to l...
by Revenera Community Admin cvirata Revenera Community Admin