Community How Tos

To view the status of your product issues submitted through a support case: Log into the Revenera Community (Note: requires customer-level community access) Navigate to Get Support -> Case Portal Click the Bugs tab This new display option lists all...

Revenera hosts various customer events to provide product updates, share best practices, and keep in touch with our customers. To participate in these events and ensure the optimal user experience, please see the instructions below. Register for an ...

Refine your searches with search operators and the advanced search filter to find what you are looking for in less time. Our search provides three Boolean operators, an exact match capability, and two wildcards—for terms and characters respectively....

If you observe the error above when submitting your support ticket in the case portal, please try the following troubleshooting options - Option 1: Cancel the case creation and logout/log back into the community Option 2: Try a different browser O...

To open a case, select "Get Support" and "Open New Case." Open Case Form You'll be directed to an online form with several fields. Please add as much detail as available to get the most out of the case. COMMUNITY Our online community has tw...

You may find you need help beyond community forums, our documentation and learning opportunities. Read on for case best practices. Submitting a detailed case helps everyone act more quickly toward a resolution. So be as thorough as possible when fi...

In order to have access to our Support Case Portal, Product and License Center and customer-only resources like the Learning Center, community users must have their individual community account login tied to their organization's account that has act...

If you are listed as the key contact for your company's account, you will manage access to the Product and License Center. Once you receive notification (via email) that a request is submitted, follow these steps: Sign in Click "Get Support" in t...