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App Broker Forum

Forum Posts

App Broker REST API approvals not working

We are using a slightly older version of 2017 R2.Using the provided documentation and postman we have successfully gotten Pending requests, Switching Approvers, etc to work.But for whatever reason when we try to run an approval, it responds with: "Fa...

Solved Reharvesting - Collection Exclusions Not Saving

When testing license reharvesting in App Broker we need to set up exclusion conditions to avoid reharvesting applications from specific machines. The best way to do this in this dev environment is to only include machines in a specific collection. Wh...

Connect to Tibco Web Service for ITSM Integration?

We are trying to connect to Tibco WSDL rather than Remedy WSDL.  We are unable to get it to work.  It requires a username and password and the Tibco administrator said there isn't one.  We tried "Integrated", and "Provided Credentials" with no userna...

Solved Reporting - All Enabled titles including extras

Is there a way to pull a report of All Enabled titles, their long and short descriptions, meta tags and pricing information? Obviously there's not a canned report that does this. Do you know what tables/sources would be needed for this? 

sara_b by Level 4
  • 2225 Views
  • 4 replies
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Solved Redirect to a specific category in App Portal

We are trying to redirect users to a specific category in app portal, however, the redirect only works if the user logged into App Portal earlier in the day and the browser was left open, even if they moved to a different site.If the user did not log...

Solved Error while fetching status on App Portal My Request page

Hi All,I am trying to check the status of my software request on App Portal > My Request tab.when i double click on Status icon we get the below "RadToolTipManager response error" (Snap_1.png). once we click Ok then we get error "An unexpected error ...

Snap_1.PNG Snap_2.PNG

Solved Used/Utilized in View All Inventory page

Hi , I've had the following question asked me by an App Portal user, 'in the "View all Inventory" screen. There are different columns for "Used" and "Utilized". I understand what "Used" is, but I'd like to know what "Utilized" is.' I'd like to know i...

malderton by Level 5 Flexeran
  • 1417 Views
  • 2 replies
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Solved License Reclamation Alerts

Could I get some help with understanding how alerts work with License Reclamation in an App Broker environment that uses ServiceNow? A customer would like to have alerts/questions go out to users when an application hasn't been used for 180 days. Bec...