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App Broker Forum

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AppPortal / SCCM Status

Where can I find the status code that SCCM has returned to AppPortal?We are currently running AppPortal 2019 R2 with SCCM. There have been many cases that AppPortal reports a failed install (and kicks off a ServiceNow incident) when, in fact, the ins...

Solved Remedy Wrapper / AppPortal VIP

We have a customer wherein AppPortal is configured behind a VIP. The routing has worked without issue up until now.  When we Create Default Operations for Remedy integration we get the following error back. It looks like we need to allow the web serv...

dcopher by • Level 6
  • 2399 Views
  • 5 replies
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"On Submit" action question

Does the regular submission process wait for the "On Submit" action to complete? Prior to AP2019, we were (successfully) injecting content into the request notification email, but now the notification email is getting sent before the content is updat...

404 Error when creating new reclamation policy

A customer is trying to start setting up reclamation policies, but in the Compliance Management tab, under My Apps when trying to add Flexera ID's using any of the three green + buttons and error occurs. It seems that a login error is occurring when ...

Solved ERROR: The remote name could not be resolved

It would appear our old SCCM Server still referenced somewhere when attempting to DeleteESDObjects. The Error Logs indicate "The remote name could not be resolved: <old sccm servername>" and refer to the DeleteESDOjects.log. Upon checking the log, it...

jrobs3 by • Level 4
  • 2646 Views
  • 2 replies
  • 0 kudos

Solved Reassigning App Portal requests

I’m looking for some help around reassigning App Portal requests that need approval.I’m trying to set up our tech support team with access to reassign requests. The case for this is that we frequently we have line managers on leave/out of the office/...

NicOla by • Level 7
  • 1098 Views
  • 2 replies
  • 0 kudos

Solved Requests in Last 6 months

Hello App Broker Board Readers,I need to pull a list of all requests from the last 6 months.I see our out of the box reporting tab generates a report for us called “Requests in Last 30 Days” do you know if there is a way to get requests in the last 6...

NicOla by • Level 7
  • 1269 Views
  • 2 replies
  • 1 kudos

Solved Catalog Item Actions: Defined

I've been looking for definitions of the default "Current Events and Actions" items. I'm not seeing these defined anywhere. Can somebody point me to where these items are defined. To be fair, they seem fairly straight forward but what I'm curious abo...

dcopher by • Level 6
  • 2531 Views
  • 3 replies
  • 2 kudos

Solved Ticket creation in ServiceNow using REST api

We are implementing ServiceNow and have been provided a URL for the ServiceNow REST apis. However, within the ITSM integration in App Broker it appears to only be able to configure a WSDL URL.Would we need to request the URL for a SOAP based webservi...

Solved AppPortal - Error Cleaning Variable

We are doing OS Deployments through AppPortal and are having issues with cleaning the variables. Is the ESD Service supposed to add the ESDWebservice.asmx to the site server for SCCM? Or would this manually need to be placed on the site server? http:...

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