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TeriStevenson
Level 7

AppPortal Home Page blank after placing a new order

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I am testing our new server behind the F5 that handles the SSL.  One odd thing I have noticed is the Welcome communication.  When I load the page using the F5 for the first browser session, it load with images and the text.

After I place an order and continue shopping, which takes me back to the home page where I should see the welcome notification, the entire page is blank except for the menus.

Has anyone experienced this?  Looking for ideas on what might be causing it

1 Solution

Hi Jim - I got a hotfix from support that replaces the _Layout.cshtml file in the \Web\Views\Shared folder for App Portal 2021 R2 standalone.   

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TeriStevenson
Level 7

My images point to src=" src="https://F5.mydomain.com/ESD/Images/Customer/AM%20System%201.jpg"  and load fine when hitting https://F5.mydomain.com/ESD  

When the url is https://F5.mydomain.com/ESD/home the page is blank

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It looks like we have narrowed it down to the F5 Profile.  My F5 folks are asking which profile they should use.  Attaching a list of those if anyone has done this

@TeriStevenson Have you resolved this yet? I have not been able to link up with my F5 engineer yet.

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I am working with support and it appears to be an issue with the _Layout.cshtml file in the Web\Views\Shared folder.  The issue is reproducible without the F5 in place. 

Thanks, Teri.  Are you able to post the solution details here?  I have just noticed this in a couple other environments yesterday.  What I noticed is that clicking on Browse Catalog, the logo in the page header, etc. all produce that same result where the Welcome Communication is not displayed.  However, if I click on a category that has subcategories and then click on the "Back" link that appears at the top of the category list, it properly displays the Welcome Communication.  I have no explanation for what would cause that behavior.

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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Hi Jim - I got a hotfix from support that replaces the _Layout.cshtml file in the \Web\Views\Shared folder for App Portal 2021 R2 standalone.   

Thanks, Teri.  I'll assume then that this hotfix will be included in App Portal 2022 R1 very soon.  I appreciate the quick response!

Anything expressed here is my own view and not necessarily that of my employer, Flexera. If my reply answers a question you have raised, please click "ACCEPT AS SOLUTION".
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