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asteele
Level 2

Workflow Manager Not viewing right/cant login with suams account

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Hello, 

 

Recently upgraded our workflow manager to 2020. Now having issues when connecting to the workflow manager, it shows as like basic HTML view rather than the normal, colorful web view. Also cannot login with the SUAMS account to the local database. Any help would be much appreciated. 

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moconnor-flex
Level 3 Flexeran
Level 3 Flexeran

Hello @asteele -

Thank you for your post and I'm sorry to hear you're having difficulties with your upgrade of Workflow Manager.  

Just so you know, as of February 2022 there is a new version of Workflow Manager (version 20) that is available if you are under active maintenance. It should be available in our Product and License Center.

There is a help topic on upgrading a previous version of Workflow Manager to the latest version. Here are the instructions for that upgrade for the Workflow Manager 2020 Update 2 here.

If you are still having difficult,  please reach out to our Technical Support team by opening a Case. More info that here.

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1 Reply
moconnor-flex
Level 3 Flexeran
Level 3 Flexeran

Hello @asteele -

Thank you for your post and I'm sorry to hear you're having difficulties with your upgrade of Workflow Manager.  

Just so you know, as of February 2022 there is a new version of Workflow Manager (version 20) that is available if you are under active maintenance. It should be available in our Product and License Center.

There is a help topic on upgrading a previous version of Workflow Manager to the latest version. Here are the instructions for that upgrade for the Workflow Manager 2020 Update 2 here.

If you are still having difficult,  please reach out to our Technical Support team by opening a Case. More info that here.