Dec 13, 2021
09:09 PM
Hello, I followed this link to configure TLS 1.2 SQL Server and IBM Cognos. All database connection is OK (both on IBM Configuration and Cognos Administration) but there is no data available at section Software Asset Management, etc. I've found some error such as "query service internal error has occurred please see the log for details" and in xqe log I've got this xqe log. https://drive.google.com/file/d/1u6s18xzvWg1isMJhx9ejFRD7GzIFmh1q/view?usp=sharing What should I do to fix it?
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Sep 02, 2021
03:34 PM
1 Kudo
Due to the nature of what is involved in elevating a user to the admin level required to expose these settings, we cannot publicly share these steps. Doing so could allow Cognos users (not just Flexera Analytics users) to gain admin access where they should not be able to. In this regard, these steps are only provided through support cases.
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Sep 02, 2021
11:18 AM
@WheresThePizza Thanks. Also, after further validation of the environment, we are actually on the 13.0.5882 build, so no discrepancy in the KB article. We are reverting to CU15 as CU 17 isn't currently available in RDS
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Jul 19, 2021
12:51 PM
I must apologize, but it is not exactly clear what is being asked here. If you could clarify what exactly you are looking to do, then someone might provide some helpful information.
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May 21, 2021
03:53 PM
@RichardBounds The issue listed in this KB was fixed in the 2020 R2.1 Cloud release and will be part of the 2021 R1 On-premises release.
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May 13, 2021
09:17 AM
6 Kudos
Symptoms:
When you are using a beacon connected to our cloud endpoint, beacon.flexnetmanager.com, you receive an SSL/TLS error stating that the connection could not be made:
Clicking OK on the error, going to Beacon configuration > Parent connection, and clicking Test connection will show failed for parent inventory beacon, but download and upload test succeed:
Diagnosis:
This is caused by missing cipher suites on the server that is hosting the beacon. The endpoint beacon.flexnetmanager.com is failing due to the change in certificate provider where this cipher suite is required to establish the TLS connection. The endpoint data.flexnetmanager.com may still work without error, as that endpoint is still using an older certificate type at this time.
Solution:
You will need to ensure that the cipher suite, TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, is enabled on the server. If this is disabled, it was most likely controlled via Group Policy on the server, and you will want to work with your System Administrator/Security teams to have this enabled. You can also use a utility like ‘IIS Crypto’ that will allow you to verify and configure the cipher suites easily. Within IIS Crypto, you will want to go into the Cipher Suites view, find TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384, enable this with the check box, check the Reboot check box, and then press the Apply button. Once the server is rebooted, this cipher suite will be enabled, allowing the beacon to connect to the endpoint without error. If you recheck this value after reboot and see that it is unchecked again, this would indicate that this value is still being controlled by Group Policy or something else that would clear this on the system startup. IIS Crypto: Group Policy:
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Jul 14, 2020
03:18 AM
Hi @flexeranoob , Instead of including the Flexera agent in the Image itself i would suggest that the agent should be installed separately once the OS is installed as we install the sccm, Antivirus using a script to deploy the agent or via sccm/bigfix etc so that it will avoid any further issues like uid duplication's etc. Just my thoughts on your issue. Regards,
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May 11, 2020
08:35 AM
2 Kudos
I would not expect there to be any issues. In terms of the licensing, a server is just a device that is identified by the server OS. I would expect the license to still have 'devices' available that could be used by the EUC. You can verify what you have available in the FlexNet Manager Suite License page /Suite/YourFNMPLicense/Index This will show what you have available on your license. If you have devices available, then your standard OS devices should count against this total.
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Apr 23, 2020
10:54 AM
FNMS Analytics from Cognos will only work with the version that it ships with. I believe the current plan for FNMS On-Premises is to include 11.0.13 with the next on-prem release, which should be FNMS 2020 R1. Unfortunately, I am not aware of what the current ETA for the release of this.
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Apr 13, 2020
04:19 PM
I would first ensure that you have everything setup. We have this KB article along with the adapters reference that covers this. This is what I would refer to for best practice when setting up and using these adapters. There should be several diagrams that cover the different ways this can be implemented, and what data is gathered: https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/How-to-Inventory-Citrix-XenDesktop-and-XenApp-using-FlexNet/ta-p/122531 https://docs.flexera.com/fnms/EN/WebHelp/PDF%20Documents/Cloud/FNMSInvAdaptersAndConnectorsReference.pdf As far as validating the data this is something that you will need to ensure that you are seeing applications being recognized for users that are using them, and they you are seeing licensing being consumed as expected for the sample set you decide to use to validate the inventory. Hope this helps!
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Mar 25, 2020
08:37 AM
It appears that you already have a case with support that you are working on this. It would appear that the difference in data is the result of an error during the migration scripts execution. Since you already have a support case for this, it would be best to continue to work through that.
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Mar 04, 2020
02:32 PM
I have been looking deeper into the support dates and using the data that is there. It is awesome to use. I have come across several titles that do not have support dates where I would have thought they would be there. Examples are RHEL, SUSE, CENT - these do not have support dates documented. The OS instances with dates are z/os, Windows, Solaris, and AIX. Should I expect that the catalog would have dates for recognized OS types?
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Feb 12, 2020
02:22 PM
I reran the scheduled task and it completed just fine. Weird that it was hung up for hours.
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Feb 12, 2020
10:18 AM
1 Kudo
I completely agree that the best approach would be to do a migration of the OS instead of an in-place upgrade, and doing a clean install of FNMS on the new server. Doing this would also allow you to keep FNMS up and running, and could remain running if any issues were faced in the migration.
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Activity Feed
- Got a Kudo for Re: Cognos/Analytics Single Sign On. Sep 02, 2021 04:17 PM
- Posted Re: Cognos/Analytics Single Sign On on FlexNet Manager Forum. Sep 02, 2021 03:34 PM
- Posted Re: "Execution Timeout Expired" error with FlexNet Manager Suite databases hosted on SQL Server 2016 SP2 CU16 (13.0.5882.1) on FlexNet Manager Knowledge Base. Sep 02, 2021 10:46 AM
- Got a Kudo for Re: Cognos/Analytics Single Sign On. Aug 31, 2021 09:10 AM
- Posted Re: Discovery and Unrecognized evidence on FlexNet Manager Forum. Jul 19, 2021 12:51 PM
- Posted Re: Issue exporting certain characters when downloading views as CSV on FlexNet Manager Knowledge Base. May 21, 2021 03:53 PM
- Posted The request was aborted: Could not create SSL/TLS secure channel. on FlexNet Manager Knowledge Base. May 13, 2021 09:17 AM
- Posted "Execution Timeout Expired" error with FlexNet Manager Suite databases hosted on SQL Server 2016 SP2 CU16 (13.0.5882.1) on FlexNet Manager Knowledge Base. Apr 07, 2021 10:31 AM
- Posted Re: Analytics/Cognos – connection to SQL server fails when server is configured to use TLS 1.2 on FlexNet Manager Knowledge Base. Apr 07, 2021 09:38 AM
- Got a Kudo for Re: Obtaining EUC inventory with just FNMS Data center license. May 11, 2020 09:52 AM
- Got a Kudo for Re: Obtaining EUC inventory with just FNMS Data center license. May 11, 2020 09:10 AM
- Posted Re: Obtaining EUC inventory with just FNMS Data center license on FlexNet Manager Forum. May 11, 2020 08:35 AM
- Posted Re: IBM Cognos release in FlexNet 2019R2 on FlexNet Manager Forum. Apr 23, 2020 10:54 AM
- Posted Re: Validating data received from Citrix Xenapp agent in the FNMS UI on FlexNet Manager Forum. Apr 13, 2020 04:19 PM
- Posted Re: Issue with DB Migration script while upgrading from 2017R2 to 2019 R! on FlexNet Manager Forum. Mar 25, 2020 08:37 AM
- Got a Kudo for Re: SoftwareTitle table in FNMS. Feb 21, 2020 07:07 AM
- Got a Kudo for Re: SoftwareTitle table in FNMS. Feb 18, 2020 11:32 PM
- Got a Kudo for Re: How can FNMS be retained if the OS is being upgraded?. Feb 12, 2020 04:07 PM
- Posted Re: ARL import running LONG time (not completing) on FlexNet Manager Forum. Feb 12, 2020 11:21 AM
- Got a Kudo for Re: SoftwareTitle table in FNMS. Feb 12, 2020 10:44 AM