Sep 21, 2020
06:52 PM
Hi @SRicky
I will suggest firstly checking the logs inside C:\ProgramData\Flexera Software\Compliance\Logging\Content see if any more meaningful/detailed error recorded in the log file.
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Sep 21, 2020
06:46 PM
1 Kudo
Hi @goody612
For any expected software if they are currently unrecognized in the released version, I will suggest raising a support case for ARL content submission request. That will guarantee at least the team here has your data on the to do list queue. Without ARL content submission process, it will fully reply on the ARL team expend which typically we focus on the famous Vendor (eg: MS , IBM etc) first, then other tier of vendor. The outcome time could be longer compared with if you submit a request via support case.
Hope it helps
Cheers
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Sep 21, 2020
06:41 PM
1 Kudo
Hello @FrankvH
I am wondering how did you notice this archive device start reporting again? I assume you are seeing the 'inventory date' got updated daily?
Pier to the online help -- https://docs.flexera.com/FlexNetManagerSuite2019R2/EN/WebHelp/index.html#topics/Dev-Archived_Inventory.html
"Tip: If an inventory device that is Archived is unexpectedly matched in incoming inventory — that is, the device somehow reappears — then its status is automatically switched from Archived back to Active , and it disappears from this listing and is once again available in the All Inventory page. Most of the time, though, a device disappears from this listing because it has finally been deleted."
Hence what you are seeing seem odd, I will suggest opening a support ticket to your local support team for further investigation.
For something quick, and if you are an on premise customer , you could try update this ComplianceComputer status from archive to active via a sql statement and closely monitor afterwards. If you are an cloud solution FNMS user, the 'status' switch is supposed to be done by the system automatically. So please no hesitate and reaching out our support team if is necessary.
Cheers
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Sep 21, 2020
06:26 PM
2 Kudos
Thank you @Tiago_Duarte for your message. I will suggest raising a technical support case from the portal or send an email of support@flexera.com
We have our FNMS Content library support engineers who are responsible for receiving customer data submission as well as updating any existing data need to be rectified such as this case.
Hope it helps.
Best Regards
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Sep 20, 2020
10:53 PM
Here is a 'user-friendly' URL 🙂
https://docs.flexera.com/FlexNetManagerSuite2019R2/EN/WebHelp/index.html#tasks/ManageO365Connection_OLH.html
Cheers
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Sep 20, 2020
10:53 PM
Here is a 'user-friendly' URL 🙂
https://docs.flexera.com/FlexNetManagerSuite2019R2/EN/WebHelp/index.html#tasks/ManageO365Connection_OLH.html
Cheers
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Sep 20, 2020
10:52 PM
Here is a 'user-friendly' URL 🙂
https://docs.flexera.com/FlexNetManagerSuite2019R2/EN/WebHelp/index.html#tasks/ManageO365Connection_OLH.html
Cheers
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Sep 20, 2020
06:44 PM
1 Kudo
Hi @aprabha
You can still use either of the method suggest in the following documentation
https://ChangeToYourServerName/Suite/Help/webhelp/index.html#tasks/ManageO365Connection_OLH.html
#1 option - Using FlexNet Manager Suite’s Multi-Tenant App to Connect to Microsoft 365 means using Application ID (on Beacon UI -> Inventory Setting -> Powershell connection ) has a pre-written application ID for Flexera Beacon. As our documentation state it's hard coded "
Application (client) ID : 5bb1a5a2-0d97-4335-9448-119f7b27aff9
Or you can register your own app in #2 option so you will need to register own azure app ,then copy the application ID into beacon UI. which is @#2 option - Registering an app using the Azure portal to connect to Microsoft 365
Cheers
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Sep 20, 2020
06:31 PM
Hi @aprabha
I will suggest start with having a read our product online help which contains the necessary instruction how to configure o365 adapter
https://ChangeToYourServerName/Suite/Help/webhelp/index.html#tasks/M365_RegisteringAppAzure_OLH.html#task_azure_regapp_gkb_1021219
"Note please 'ChnageToYourServerName' in URL"
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Sep 20, 2020
06:30 PM
Hi @aprabha
I will suggest start with having a read our product online help which contains the necessary instruction how to configure o365 adapter
https://ChangeToYourServerName/Suite/Help/webhelp/index.html#tasks/M365_RegisteringAppAzure_OLH.html#task_azure_regapp_gkb_1021219
"Note please 'ChnageToYourServerName' in URL"
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Aug 12, 2020
09:31 PM
1 Kudo
@epsrosal
If helps, in the current Application Recognition Library we do have Russian and Chinese language as showing below
Therefore as long as you have foreign language evidence you can create the application as well. It means the software recognition and the later license calculation (If there is a license linked to those app) will work as all other English one. Hope it helps.
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Aug 09, 2020
06:24 PM
Hello @epsrosal , @peterikeda
The good news is our SRE has investigated this cloud issue during the weekend. They have post a status page , you can read from https://status.flexera.com/incidents/v2gsl1kw90fw
It appears the issue is now resolved. Please have a try on your end.
Cheers
Kevin
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Aug 05, 2020
03:38 AM
Hi @epsrosal
Not I am personally aware of (considering the cloud FNMS has just been migrated to AWS last weekend -- if you are on US Pro server customer). We have dedicate SRE team and support team can cover 24hr x 5 for you if there is an issue on Cloud solution. That's why it's important to record your instance in a support ticket 🙂 .... Please no hesitate and reach the team.
Cheers
Kev
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Aug 05, 2020
02:28 AM
Hi @epsrosal
The previous thread discussion is for On Premise solution. So if you are seeing issue for a Cloud FNMS , then it shouldn't be the same case . Particularly you have some users can access ,some are not. (the previous issue for on premise won't present UI for anyone)
I will strongly suggest reaching out your local support team for the issue you observed.
Cheers
Kevin
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Jul 15, 2020
07:10 PM
1 Kudo
Thank you for the valid workaround @michael_hoogen
The product team has identified a defect logged under FNMS-68929. An KB article is also created for the affected user to apply the workaround.
https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Accessing-FNMS-site-returns-500-internal-server-error-after/ta-p/155013
Cheers
Kevin
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