About Kevin_Hou

Kevin_Hou · ‎Oct 26, 2020

Hi @deannag Please see if this old thread can give any hints here in case you haven't yet read https://community.flexera.com/t5/FlexNet-Manager-Forum/quot-Usage-agent-is-configured-not-to-run-on-this-machine-quot/td-p/124340

Kevin_Hou · ‎Oct 26, 2020

@deannag Light weight agent (or called inventory scanner) is more like a 'plug and play' tool , as far as I know our solution engineer uses them quite often by demoing this tool capability on a customer machine during POC. Get the ndi and import into a demo FNMS so that customer can see how it looks like in FNMS level. Simply speaking if you don't bother manually transfer the ndi file from machine to somewhere (beacon/server), then this tool is pretty handy as you don't need to run installer of agent and specify upload/download location on agent reg key etc. This is first pop up my head. HTH

Kevin_Hou · ‎Oct 26, 2020

Hi @martelj4 Try this document (page 11) for the user name and password for Gateway tool https://docs.flexera.com/fsg202/FSG2v6.0InstallAdminGuide.pdf Hope it helps.

Kevin_Hou · ‎Oct 21, 2020

Hello @jiwaniec The license entitlement can either from the PO you have linked or manually input via "Extra entitlement" from the license general tab as showing below Regarding to allocation whether consume the entitlement, It's a user decision. The control is under License -> "Use Rights & Rules" tab ->"Consumption per device, user or access" as showing below HTH

Kevin_Hou · ‎Oct 05, 2020

Hello @deepakgu Could you please clarify what Flexera product of this issue is? This forum is specialized for the product "FlexNet Manager Suite" . Cheers

Kevin_Hou · ‎Oct 05, 2020

Hi @Ralph_Crowley The support compatibility of the Platform OS can be found here . (search with keyword ' FlexNet inventory agent' should lead you there) Therefore officially 2020 R1 support Mac OS 10.6–10.15. Please note , you may find the existing agent might just work on those new platform as well. Of course if there is anything observed, please let us know either here or via a support ticket. HTH Cheers Kevin

Kevin_Hou · ‎Oct 05, 2020

Hi @winvarma Try to check below see if it's the cause On the IIS on FNMS Batch server: the inventory-beacons service, "Anonymous" authentication is turned on or off? Try to disable it if it's on, if that's the case then the Beacon will work when it's off. OOTB we support only windows auth. Cheers Kevin

Kevin_Hou · ‎Oct 05, 2020

Hello @adamgalbreath Recently I have helped a partner using IATrack (which is not officially supported FNMS component). They are Multi-tenant FNMS 2019 R2. The product is a production Oracle Siebel system. Here are some challenges you may encounter : 1. The v9.2 IAtrack tool is the most recent version available from the KB article , but the outcome of ndi file seem still resolved file in the most recent FNMS Inventory manager. 2. The file size of an IAtrack ndi file can be huge. One of the Oracle server generated 1.6 GB ndi (surprisingly the IATrack tool itself runs well) 3. Based on the large size your potential challenges will be and workaround be: - a. Try to compress the ndi -> ndi.gz by a compression tool - b. Due to MSP/Cloud FNMS, you can't directly resolving the ndi on server but have to run through beacon -> Batch server (As beacon will assign a Tenant UID on the file header during upload), this is the logic of multi-tenant system - c. You will need to overcome the beacon uploading 'timeout' issue while transferring a 250 MB compressed ndi gz file (there is a registry key in beacon you can increase the timeout) - d. Once the ndi file is uploaded to the Batch server, you will also need to increase the 'resolver' , the default value will easily go 'timeout' when resolving such big ndi file (there is a registry key in batch server regarding resolving command run time) - e. Once the ndi file is finally resolved into IM, and a successfully import to FNMS , you should see the Oracle machine with dbo.importedinstance data via either log / sql / or UI (unrecognized installer evidence) -f. You will be very likely to create a EBS application by picking up those Oracle evidence (as likely they haven't been in our public ARL due to the popularity). Once you can build the local app by linking the 'new local' evidence. It should almost enough -g. We use the Oracle application user license type by linking the new local Oracle title , we can see the Oracle user and consumption correctly. HTH Cheers Kevin

Kevin_Hou · ‎Oct 04, 2020

Hello Nicola As your account does purchase both App Portal and FNMS, therefore you should have a way to refer both side of 'content' at hands. I am not 100% of sure your real challenge in your case though , but this is my guess 1. You want to have a quick way to match ARL's applications and find out what 'ARL's category' of those mapped one? then try 'rectify' the category in your App portal accordingly ? 2. Or you want to a bulk 'introduce' all the 'ARL Category' items into App Portal categories during 'new creation' ...then in future your App Portal will have a complete 'category list' from FNMS product ? Regardless which one is your real question, this is indeed a good use and suggestion here , So forum is a good place for you to use and listen other customers' inputs. The key here is how you can quickly mapping the existing catalog in App Portal vs FNMS ARL here. In FNMS ARL, all the applications are carefully classified into the following fields "ProductName/ Version/Edition/Publisher/ Classification (commercial or freeware etc)/ Category (Office tool or game etc ) . The table in FNMS you can utilize is dbo.SoftwareTitleInfo table. I am sure you are able to find it useful. It will fully depends on how your App Portal existing 1000 category naming convention is used, but it's feasible to do some mapping by excel or sql to give you some quick 'mapping' (certainly some manual/review is required for those not mapped between two products). If the question is simply to introduce the ARL category list into App Portal. The list in ARL system you can quickly extract is via below sql query select * from groupex where GroupExId Like '4%' It's about 170 rows items that you can consider what to add in App Portal HTH Cheers Kevin

Kevin_Hou · ‎Oct 01, 2020

Summary This Knowledge Base article will explain what are the correct steps to stop/fail a running batch process if required in FlexNet Manager Suite. Synopsis For version 2015+, we introduced the BatchProcessTask.exe & BatchProcessTaskConsole.exe command line which can be used to run batch process individually (for details how to use this command line, please see KB: (000018340) To stop/fail a running batch process for v2015+ , please follow the below steps: BatchProcessTaskConsole list-tasks to find the <task ID> BatchProcessTaskConsole fail-task -m <task ID> To stop/fail a running batch process for v2014 R2, 2014 R3, (since we didn't have BatchProcessTaskConsole.exe in those version), please follow the below steps: 1 . Run attached SQL Script SELECT statement to find the 'right' Batch Process, we need know the type of process is running 2. Kill the corresponding task executable file from Windows Task manager, eg: ComplianceReader.exe (for Compliance Inventory Import) ; MgsImportRecognition.exe (for content library download/import) 3. Run 'Deletion statement' to cleanup the 'stale' Batch process from the database, (to make sure system is back to sync) Discussion For version 2014 R2+, the step 3 mentioned above to clean up the database entry of a killed process is required to run. A running process is killed, but the product WEBUI may showing the status still running without a clean up on the database (table: BatchProcessExecution) A reported issue was found in 2014 R2 , the root cause is due to the killed batch process is still appearing in the DB, so UI is hanging , for details please see 'Additional Information' session. Related KB Articles 000018340 -- How to use BatchProcessTask.exe/BatchProcessTaskConsole.exe command line in Flexnet Manager Platform v2015+ On Premise Additional Information The specific customer reported case is License Reconcile page is always showing running so the issue is customer is no longer able to run a manual reconcile from the UI, but in reality the import.log and schedule task are both showing the process is not running. The root cause is due to a hanging process in the 'BatchProcessExecution' table , once the hanging entry is deleted from the database, UI is back to original status.

Kevin_Hou · ‎Sep 27, 2020

Thank you @ubhatt Great news, For other customers, this is the version our team is talking about. Please see below screenshot for your reference. HTH Cheers

Kevin_Hou · ‎Sep 24, 2020

Did you try to contact with your regional support for further assistence (It may not be a pleasant experience if you try to resolve all the issues by yourselves or rely on forum if it's urgent. Usually reconcile failure is something we should look into in a high priority. ) When you open a support ticket, Try to provide with the import.log which is located from your batch server eg: C:\ProgramData\Flexera Software\Compliance\Logging\ComplianceReader and attach in the support ticket as first step Cheers

Kevin_Hou · ‎Sep 24, 2020

Hi All A KB article of this product defect has been created https://community.flexera.com/t5/FlexNet-Manager-Knowledge-Base/Compliance-Reconcile-failure-at-Writer-InstalledSoftwareAlerts/ta-p/163427/jump-to/first-unread-message The KB contains a patch for 2020 R1 and former version user. HTH Cheers

Kevin_Hou · ‎Sep 24, 2020

Description A product defect has been identified which will cause the FNMS Compliance Reconcile failed in the Writer 'InstalledSoftwareAlerts' steps. Or an Red error while the user is viewing "VMware Inventory" page in UI. The failure message can be found in either import.log or WEBUI.log with the following wordings: 2020-09-22 03:20:57,289 [INFO ] InstalledSoftwareAlerts 2020-09-22 03:20:57,461 [INFO ] Failed to execute Writer 'InstalledSoftwareAlerts' from file C:\ProgramData\Flexera Software\Compliance\ImportProcedures\Inventory\Writer\InstalledSoftware.xml, at step line 40 Error: Conversion failed when converting the nvarchar value '12.1.0.2.0' to data type int. 2020-09-22 03:20:57,461 [INFO ] All retries have been attempted for Writer 'InstalledSoftwareAlerts' 2020-09-22 03:20:57,477 [ERROR] System.Data.SqlClient.SqlException (0x80131904): Conversion failed when converting the nvarchar value '12.1.0.2.0' to data type int. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection, Action`1 wrapCloseInAction) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj, Boolean callerHasConnectionLock, Boolean asyncClose) at System.Data.SqlClient.TdsParser.TryRun(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj, Boolean& dataReady) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async, Int32 timeout, Boolean asyncWrite) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(TaskCompletionSource`1 completion, String methodName, Boolean sendToPipe, Int32 timeout, Boolean& usedCache, Boolean asyncWrite, Boolean inRetry) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at ManageSoft.Compliance.Importer.Logic.XML.Writer.Execute(IExecutionContext context) at ManageSoft.Compliance.Importer.Logic.ComplianceImporter.ExecuteWriters(ComplianceReader p_ComplianceReader, IExecutionContext context, String singleConnectionIdentifier) ClientConnectionId:8171c472-5a5b-4aee-97f4-3576e0945d0c Error Number:245,State:1,Class:16 The defect JIRA number is IOJ-2118477 - "InstalledSoftwareAlerts import writer step or viewing "VMware Inventory" page in UI may fail with "Conversion failed when converting the nvarchar value '...' to data type ..." Resolution The affected FNMS version can be 2019 R1, R2 and 2020 R1. This problem under consideration to be addressed in a future release. ** Please be advised If you believe that this problem may be affecting you, contact Flexera Support to discuss whether a hotfix or workaround may be available that is applicable to your situation.

Kevin_Hou · ‎Sep 22, 2020

Hi @FrankvH At this stage, to revert an 'archived' device to 'active', I am afraid you will need to use SQL update statement, something like below for a On Premise solution customer. UPDATE ComplianceComputer SET ComplianceComputerStatusID = 1 WHERE ComputerName = 'ChangeToMachineName' and ComplianceComputerStatusID = 6 For Cloud FNMS, you will need to work with support to update the status. As UI doesn't give the user certain control/'button' to switch the Status at the moment. I will still suggest checking more fundamentally such as the "Last Inventory Date" field when you open the "general tab" of this machine, does this machine has quite recent date there? if so you may try to understand why the inventory tool is still reporting daily inventory back but status is in an 'archived' status ? Will any chance could be a manual 'deletion' from UI by an operator operation causing that? (you may check from History tab and map the timestampe/username to give some further understanding why the machine was updated to 'archived' ? Cheers

Online Status	Offline
Date Last Visited	‎Jun 10, 2021 09:08 AM

Re: MAC Usage Data

Re: Flexera Light Agent

Re: Installing FlexNet Manager Suite , step Link to Flexera Service Gateway

Re: Consumption calculation

Re: Checkout fail with -90 error

Re: MAC OS - Big Sur agent support?

Re: Beacon services log in Batch server throwing error System.Data.SqlClient.SqlException (0x8013190...

Re: IATrack success stories

Re: Making the most out of Categories

How to correctly fail a running batch process in FlexNet Manager Suite

Re: App Portal / App Broker 2020 R1

Re: Unable to load ARL,SKU library manually

Re: Full Recon failed after upgrade to 2019 R2

FNMS License Reconcile failure at Writer 'InstalledSoftwareAlerts' - Error: Conversion failed when c...

Re: R2019R2 Archived device gets reporting again

Re: How to manage changing vendor (Publisher) names?

AWS connection via Configuring Connections to AWS using IAM Roles (External ID is Case sensitive)

Re: Extra points for Application Usage Tracking (AUT) in FNMP

Re: FlexNet Agent hasnt inventoried for more than 90 days

Re: File evidences cleanup

Re: Upgrading FNMS Training

Re: content libraries not getting updated due to Digital signature verification failure

Re: content libraries not getting updated due to Digital signature verification failure

Re: content libraries not getting updated due to Digital signature verification failure

Re: Microsoft Bundle