Symptoms: When upgrading from an earlier FNO On-Premise version to the latest FNO version (e.g. 12.10 to 2018 R1) the following error may be thrown: Error: [ADMN] Cannot find entitlement id generator class com.flexnet.operations.generator.OpsEsnGenerator Diagnosis: The path for license generator is incorrect in the configuration setting for FNO. Solution: 1. Navigate to 'System > Configure > Flexnet Operations' in your FNO admin portal. 2. In the 'ID Generator Classname' and 'Fulfillment ID Generator Classname' remove 'macrovision' from the path, and replace it with 'flexnet', (if it's not already present), 3. Now log out and back into FNO. ... View more

Building the 32bit FNP toolkit for certificate use: First, you’ll need to build the FNP toolkit (11.16.4.0_v6) via the command line using a Visual Studio Command Prompt. 1: Add your vendor keys and vendor name to the lm_code.h, then set your seed values and signature strength – this file can be found in the ‘..\i86_n3-11.16.4.0_v6\machind’ directory: e.g. #define VENDOR_KEY1 <XXXX> #define VENDOR_KEY2 <XXXX> #define VENDOR_KEY3 <XXXX> #define VENDOR_KEY4 <XXXX> #define VENDOR_KEY5 <XXXX>   #define VENDOR_NAME "demo"   #define LM_SEED1 <YYYY> #define LM_SEED2 <YYYY> #define LM_SEED3 <YYYY>   #define LM_STRENGTH LM_STRENGTH_239BIT 2: Edit the makefile and add your vendor name to the ‘VENDORNAME’ field - this file can be found in the ‘…\i86_n3-11.16.4.0_v6\i86_n3’ directory: e.g. VENDORNAME = demo DAEMON = $(VENDORNAME).exe 3: in the ‘…\i86_n3-11.16.4.0_v6\i86_n3’ directory change ‘demo.rc’ to the name of your vendor daemon: e.g. demo.rc > Flexera.rc 4: In the VS command prompt run the following: …\i86_n3-11.16.4.0_v6\i86_n3> nmake -f makefile Now your FNP toolkit is built to use certificate-based licensing. Follow the steps below to build lmflex using Visual Studio.    Steps to build lmflex using Visual Studio 2015: 1: Create a Win32 Console Project called 'lmflex'. 2: Copy the lmflex.c code from the toolkit, found in the following location “..\i86_n3-11.16.4.0_v6\machind” and comment out the Trusted Storage code as shown below. Or you can copy the code below for just certificate only licensing: /************************************************************************************************** * Copyright (c) 1997-2018 Flexera. All Rights Reserved. **************************************************************************************************/ /*  *  *            Description:        This is a sample application program, to illustrate  *                                            the use of the Flexible License Manager.  *  */   #include "lmclient.h" #include <stdio.h> #include <stdlib.h> #include <string.h> #include <time.h> #include "lm_attr.h" #include "lm_redir_std.h"   #ifdef PC #define LICPATH "@localhost" #else #define LICPATH "@localhost:license.dat:." #endif /* PC */   #define FEATURE "f1" VENDORCODE code; LM_HANDLE *lm_job;   //JoeMC: Uncomment to use TS //static void init(struct flexinit_property_handle **); //static void cleanup(struct flexinit_property_handle *);   int main(int argc, char * argv[]) {                 char feature[MAX_FEATURE_LEN * 2] = {'\0'};                 struct flexinit_property_handle *initHandle = NULL;                 int nlic = 1;                   //JoeMC: Uncomment to use TS                 //init(&initHandle);                   if (argc > 1)                 {                                 nlic = atoi(argv[1]);                 }                   if (lc_new_job(0, lc_new_job_arg2, &code, &lm_job))                 {                                 lc_perror(lm_job, "lc_new_job failed");                                 //JoeMC: Uncomment to use TS                                 //cleanup(initHandle);                                 exit(lc_get_errno(lm_job));                 }                   printf("Enter \"f1\" to demo floating functionality\n");                 printf("Enter \"f2\" to demo node-locked functionality\n");                 printf("Enter feature to checkout [default: \"%s\"]: ", FEATURE);                     fgets(feature, MAX_FEATURE_LEN + 2, lm_flex_stdin()); /*           add 2 for \n and \0          */                 feature[strlen(feature) - 1] = '\0';                 if(!*feature)                                 strcpy(feature, FEATURE);                   (void)lc_set_attr(lm_job, LM_A_LICENSE_DEFAULT, (LM_A_VAL_TYPE)LICPATH);                   if(lc_checkout(lm_job, feature, "1.0", nlic, LM_CO_NOWAIT, &code, LM_DUP_NONE))                 {                                 lc_perror(lm_job, "checkout failed");                                 //JoeMC: Uncomment to use TS                                 //cleanup(initHandle);                                 exit (lc_get_errno(lm_job));                 }                 printf("%s checked out...", feature);                 printf("press return to exit...");                   /*                 *             Wait till user hits return                 */                 getchar();                 lc_checkin(lm_job, feature, 0);                 lc_free_job(lm_job);                 //JoeMC: Uncomment to use TS                 //cleanup(initHandle);                 return 0; }   //JoeMC: Uncomment to use TS /* static void init(struct flexinit_property_handle **handle) { #ifndef NO_ACTIVATION_SUPPORT                 struct flexinit_property_handle *ourHandle = NULL;                 int stat;                   if ((stat = lc_flexinit_property_handle_create(&ourHandle)))                 {                                 fprintf(lm_flex_stderr(), "lc_flexinit_property_handle_create() failed: %d\n", stat);                                 exit(1);                 }                 if ((stat = lc_flexinit_property_handle_set(ourHandle,                                                 (FLEXINIT_PROPERTY_TYPE)FLEXINIT_PROPERTY_USE_TRUSTED_STORAGE,                                                 (FLEXINIT_VALUE_TYPE)1)))                 {                                 fprintf(lm_flex_stderr(), "lc_flexinit_property_handle_set failed: %d\n", stat);                     exit(1);                 }                 if ((stat = lc_flexinit(ourHandle)))                 {                                 fprintf(lm_flex_stderr(), "lc_flexinit failed: %d\n", stat);                     exit(1);                 }                 *handle = ourHandle; #endif // NO_ACTIVATION_SUPPORT }   static void cleanup(struct flexinit_property_handle *initHandle) { #ifndef NO_ACTIVATION_SUPPORT                 int stat;                   if ((stat = lc_flexinit_cleanup(initHandle)))                 {                                 fprintf(lm_flex_stderr(), "lc_flexinit_cleanup failed: %d\n", stat);                 }                 if ((stat = lc_flexinit_property_handle_free(initHandle)))                 {                                 fprintf(lm_flex_stderr(), "lc_flexinit_property_handle_free failed: %d\n", stat);                 } #endif // NO_ACTIVATION_SUPPORT } */ 3: Right click on the lmflex project and open “Properties”. 4: In the “General” settings change the ‘Character Set’ to ‘Use Multi-Byte Character Set’. 5: In the “C/C++” settings under the ‘General’ section add the following to the ‘Additional Include Directories: …\i86_n3-11.16.4.0_v6\machind and …\i86_n3-11.16.4.0_v6\machind\activation\include 6: In the “C/C++” settings under the ‘Preprocessors’ section add the following to the ‘Preprocessors Definitions’: _CRT_SECURE_NO_WARNINGS 7: In the “Linker” settings under the ‘General’ section add the following to the ‘Additional Library Directories: …\i86_n3-11.16.4.0_v6\i86_n3 and …\i86_n3-11.16.4.0_v6\i86_n3\activation\lib 8: In the “Linker” settings under the ‘Input’ section add the following libraries to the ‘Additional Dependencies’: lm_new.obj lmgr_trl.lib libsb.lib libcrvs.lib .\activation\lib\libnoact.lib libredir_std.lib oldnames.lib kernel32.lib user32.lib netapi32.lib gdi32.lib comdlg32.lib comctl32.lib wsock32.lib shell32.lib Rpcrt4.lib oleaut32.lib Ole32.lib Wbemuuid.lib wintrust.lib crypt32.lib Ws2_32.lib iphlpapi.lib Psapi.lib advapi32.lib Shlwapi.lib userenv.lib lmgr_dongle_stub.lib msvcrt.lib vcruntime.lib legacy_stdio_definitions.lib legacy_stdio_wide_specifiers.lib ucrt.lib Dhcpcsvc.lib libvcruntime.lib 9: In the “Linker” settings under the ‘Ignore All Default Libraries’ set this to ‘Yes (/NODEFAULTLIB)’. 10: In your project change the lmflex.cpp filename to lmflex.c and the stdafx.cpp to stdafx.c then build lmflex. Now, you should be able to run lmflex and perform a checkout from a license server. Steps to set up a license server to serve a certificate license: 1: Edit ‘counted.lic’ from the ‘…\i86_n3-11.16.4.0_v6\i86_n3’ directory and change the vendor name ‘demo’ to your vendor name. e.g. SERVER this_host ANY VENDOR demo USE_SERVER #a counted license FEATURE f1 demo 1.0 permanent 4 SIGN="003D B062 54D1 47E3 1FF6 145F \                 59CE 0200 8002 FE69 0FBC F4FF AA10 FFB3 6EB3" To SERVER this_host ANY VENDOR flexera USE_SERVER #a counted license FEATURE f1 flexera 1.0 permanent 4 SIGN="003D B062 54D1 47E3 1FF6 145F \                 59CE 0200 8002 FE69 0FBC F4FF AA10 FFB3 6EB3"   2: encrypt ‘counted.lic’ license file using the VS command prompt: e.g. …\i86_n3-11.16.4.0_v6\i86_n3> lmcrypt.exe counted.lic 3: Start the license server by running the following in the command prompt: e.g. …\i86_n3-11.16.4.0_v6\i86_n3> lmgrd.exe -z -c counted.lic 4: Perform a checkout using the lmflex you built previously: e.g. …\i86_n3-11.16.4.0_v6\i86_n3> lmflex.exe  Enter "f1" to demo floating functionality Enter "f2" to demo node-locked functionality Enter feature to checkout [default: "f1"]: f1                       ... 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Building a Vendor Defined HostID: 1. Copy the file examples/vendor_hostid/vendor_hostid.c to your machind directory. 2. In machind directory, update lsvendor.c as follows: 2.1. After the comment /* Vendor initialization routines */ Add the following line: void x_flexlm_newid(); 2.2. update the line void (*ls_user_init1)() = 0 to void (*ls_user_init1)() = x_flexlm_newid; 3. In machind directory, update lmcrypt.c as follows: After the call to lc_init, add the following line: x_flexlm_newid(); That section of the code should resemble: if (lc_init((LM_HANDLE *)0, VENDOR_NAME, &site_code, &lm_job)) { lc_perror(lm_job, "lc_init failed"); exit(-1); } x_flexlm_newid(); 4. In machind directory, update lmflex.c as follows: After the call to lc_new_job, add the following line: x_flexlm_newid(); That section should resemble: if (lc_new_job(0, lc_new_job_arg2, &code, &lm_job)) { lc_perror(lm_job, "lc_new_job failed"); exit(lc_get_errno(lm_job)); } x_flexlm_newid(); 5. In the platform directory, update makefile as follows: 5.1. In EXECS list add vendor_hostid.obj i.e. the list should look like EXECS = vendor_hostid.obj lmflex.exe lmcrypt.exe lmsign.lib installs.exe 5.2. Add vendor_hostid.obj to the following sections as shown below: $(DAEMON): $(XTRAOBJS) $(DAEMONLIBS) lsvendor.obj $(SRCDIR)\lsserver.h $(LMNEW_OBJ) $(RC) -r -fo $(VENDORNAME).res $(VENDORNAME).rc $(LD) /subsystem:console /out:$(DAEMON) lsvendor.obj $(LMNEW_OBJ) vendor_hostid.obj \ $(XTRAOBJS) $(DAEMONLIBS) $(CRT_LIB) $(XTRALIB1) $(VENDORNAME).res $(PREPTOOL) -v $(APREPXMLDIR)\vendor_daemon.xml lmcrypt.exe: $(SRCDIR)\lmcrypt.c \ $(SRCDIR)\lmclient.h $(SRCDIR)\lm_code.h $(STATIC_CLIENTLIB) $(CC) $(CFLAGS) $(SRCDIR)\lmcrypt.c $(LD) /out:lmcrypt.exe lmcrypt.obj vendor_hostid.obj $(STATIC_CLIENTLIB) $(XTRALIB) $(ACTSTUB) $(EMBED_MANIFEST) lmflex.exe: $(SRCDIR)\lmflex.c $(LMNEW_OBJ_CLIENT) \ $(CLIENTLIB) $(CC) $(CFLAGS) $(SRCDIR)\lmflex.c $(LD) /out:lmflex.exe lmflex.obj vendor_hostid.obj $(LMNEW_OBJ_CLIENT) $(CLIENTLIB) $(XTRALIB) $(ACTSTUB) $(EMBED_MANIFEST) if exist lmflex.obj del lmflex.obj 5.3. Add the following after '$(DAEMON); section: vendor_hostid.obj: $(SRCDIR)/vendor_hostid.c $(CC) $(CFLAGS) -I../h $(SRCDIR)\vendor_hostid.c 6. Build the toolkit: nmake -f makefile Adding a Composite HostID to the build: 1. Copy the files lmcomposite.c and init_composite.c from examples\composite directory to your machind directory. 2. In machind directory, update lsvendor.c as follows: 2.1. After the comment /* Vendor initialization routines */ Add the following line: void init_composite_hostid(); 2.2. Update the line void (*ls_user_init1)() = 0 to void (*ls_user_init2)() = init_composite_hostid; 3. In machind directory, update lmflex.c as follows: 3.1. In main function after the declaration int nlic=1; add the following declarartions: int ret; int hostid_list[] = {HOSTID_ETHER, HOSTID_DISK_SERIAL_NUM}; int hostid_list_count = 2; int errno; 3.2. In main function, after the following piece of code if (lc_new_job(0, lc_new_job_arg2, &code, &lm_job)) { lc_perror(lm_job, "lc_new_job failed"); cleanup(initHandle); exit(lc_get_errno(lm_job)); } Add the following code: ret = lc_init_simple_composite(lm_job, hostid_list, hostid_list_count); if (ret != 0) { printf("Failed to init composite hostid. Errno: %d\n", errno); lc_free_job(lm_job); exit(0); } 4. In the platform directory, update makefile as follows: 4.1. In EXECS list add lmcomposite.exe init_composite.obj i.e. the list should look like: EXECS = vendor_hostid.obj lmcomposite.exe init_composite.obj lmflex.exe lmcrypt.exe lmsign.lib installs.exe 4.2. Add init_composite.obj to the following sections as shown below: $(DAEMON): $(XTRAOBJS) $(DAEMONLIBS) lsvendor.obj $(SRCDIR)\lsserver.h $(LMNEW_OBJ) $(RC) -r -fo $(VENDORNAME).res $(VENDORNAME).rc $(LD) /subsystem:console /out:$(DAEMON) lsvendor.obj $(LMNEW_OBJ) vendor_hostid.obj init_composite.obj \ $(XTRAOBJS) $(DAEMONLIBS) $(CRT_LIB) $(XTRALIB1) $(VENDORNAME).res $(PREPTOOL) -v $(APREPXMLDIR)\vendor_daemon.xml 5. Add the following after '$(DAEMON); section: init_composite.obj : $(SRCDIR)\init_composite.c $(CC) $(CFLAGS) -I..\h $(SRCDIR)\init_composite.c 6. Before the definition of lmflex, add the following lines of code: lmcomposite.exe: $(SRCDIR)\lmcomposite.c $(LMNEW_OBJ) \ $(CLIENTLIB) $(CC) $(CFLAGS) $(SRCDIR)\lmcomposite.c $(LD) /out:lmcomposite.exe lmcomposite.obj $(LMNEW_OBJ_CLIENT) $(CLIENTLIB) $(ACTSTUB) $(XTRALIB) $(EMBED_MANIFEST) if exist lmcomposite.obj del lmcomposite.obj 7. Build the toolkit: nmake -f makefile   ... View more

Building a Vendor Defined Hostid: 1. Copy the file examples/vendor_hostid/vendor_hostid.c to your machind directory. 2. In machind directory, update lsvendor.c as follows: 2.1. After the comment /* Vendor initialization routines */ Add the following line: void x_flexlm_newid(); 2.2. update the line void (*ls_user_init1)() = 0 to void (*ls_user_init1)() = x_flexlm_newid; 3. In machind directory, update lmcrypt.c as follows: After the call to lc_init, add the following line: x_flexlm_newid(); That section of the code should resemble: if (lc_init((LM_HANDLE *)0, VENDOR_NAME, &site_code, &lm_job)) { lc_perror(lm_job, "lc_init failed"); exit(-1); } x_flexlm_newid(); 4. In machind directory, update lmflex.c as follows: After the call to lc_new_job, add the following line: x_flexlm_newid(); That section should resemble: if (lc_new_job(0, lc_new_job_arg2, &code, &lm_job)) { lc_perror(lm_job, "lc_new_job failed"); exit(lc_get_errno(lm_job)); } x_flexlm_newid(); 5. In the platform directory, update makefile as follows: 5.1. In EXECS list add vendor_hostid.o i.e. the list should look like EXECS = vendor_hostid.o lmcrypt lmflex 5.2. Add vendor_hostid.obj to the following sections as shown below: $(DAEMON): $(XTRAOBJS) $(LIBS) $(SRCDIR)/lsserver.h $(SRCDIR)/lm_code.h lm_new.o $(MAKE) lm_new.o $(CC) -c $(CFLAGS_NO_PIE) $(CFLAGS) lsrvend.c mv lsrvend.o lsvendor.o rm -f lsrvend.c $(CC) $(CFLAGS) $(LDFLAGS_NO_PIE) $(LDFLAGS) -o $(DAEMON) lsvendor.o lm_new.o vendor_hostid.o $(XTRAOBJS) \ $(LIBS) $(NO_PIE_ACTSTUB) $(XTRALIB) $(THREADLIB) $(STRIP) $(DAEMON) rm -f lm_new.o lmcrypt: $(SRCDIR)/lmcrypt.c \ $(SRCDIR)/lmclient.h $(SRCDIR)/lm_code.h lmprikey.h $(CLIENTLIB) $(CC) -c $(CFLAGS_PIE) $(CFLAGS) $(SRCDIR)/lmcrypt.c $(CC) $(LDFLAGS_PIE) $(CFLAGS) $(LDFLAGS) -o lmcrypt lmcrypt.o vendor_hostid.o \ $(CLIENTLIB) $(ACTSTUB) $(XTRALIB) $(THREADLIB) rm -f $(LM_NEW_OBJ) lmflex: $(SRCDIR)/lmflex.c $(SRCDIR)/lm_code.h $(CLIENTLIB) $(LM_NEW_OBJ) $(MAKE) $(LM_NEW_OBJ) $(CC) -c $(CFLAGS_PIE) $(CFLAGS) $(SRCDIR)/lmflex.c $(CC) $(CFLAGS) $(LDFLAGS_PIE) $(LDFLAGS) -o lmflex lmflex.o vendor_hostid.o $(LM_NEW_OBJ) $(CLIENTLIB) $(ACTSTUB) $(XTRALIB) \ $(THREADLIB) rm lmflex.o $(STRIP) lmflex rm -f $(LM_NEW_OBJ) 5.3. Add the following after '$(DAEMON); section: vendor_hostid.o: $(SRCDIR)/vendor_hostid.c $(CC) -c $(CFLAGS) $(SRCDIR)/vendor_hostid.c 6. Build the toolkit: nmake -f makefile Adding a Composite HostID to the build: 1. Copy the files lmcomposite.c and init_composite.c from examples\composite directory to your machind directory. 2. In machind directory, update lsvendor.c as follows: 2.1. After the comment /* Vendor initialization routines */ Add the following line: void init_composite_hostid(); 2.2. Update the line void (*ls_user_init1)() = 0 to void (*ls_user_init2)() = init_composite_hostid; 3. In machind directory, update lmflex.c as follows: 3.1. In main function after the declaration int nlic=1; add the following declarartions: int ret; int hostid_list[] = {HOSTID_ETHER, HOSTID_DISK_SERIAL_NUM}; int hostid_list_count = 2; int errno; 3.2. In main function, after the following piece of code if (lc_new_job(0, lc_new_job_arg2, &code, &lm_job)) { lc_perror(lm_job, "lc_new_job failed"); cleanup(initHandle); exit(lc_get_errno(lm_job)); } Add the following code: ret = lc_init_simple_composite(lm_job, hostid_list, hostid_list_count); if (ret != 0) { printf("Failed to init composite hostid. Errno: %d\n", errno); lc_free_job(lm_job); exit(0); } 4. In the platform directory, update makefile as follows: 4.1. In EXECS list add lmcomposite and init_composite.o, i.e. the list should look like: EXECS = lmcomposite init_composite.o vendor_hostid.o lmcrypt lmflex 4.2. Add init_composite.o to the following sections as shown below: $(DAEMON): $(XTRAOBJS) $(LIBS) $(SRCDIR)/lsserver.h $(SRCDIR)/lm_code.h lm_new.o $(MAKE) lm_new.o $(CC) -c $(CFLAGS_NO_PIE) $(CFLAGS) lsrvend.c mv lsrvend.o lsvendor.o rm -f lsrvend.c $(CC) $(CFLAGS) $(LDFLAGS_NO_PIE) $(LDFLAGS) -o $(DAEMON) lsvendor.o lm_new.o init_composite.o vendor_hostid.o $(XTRAOBJS) \ $(LIBS) $(NO_PIE_ACTSTUB) $(XTRALIB) $(THREADLIB) $(STRIP) $(DAEMON 5. Add the following after '$(DAEMON); section: init_composite.o: $(SRCDIR)/init_composite.c $(CC) -c $(CFLAGS) $(SRCDIR)/init_composite.c 6. Before the definition of lmflex, add the following lines of code: lmcomposite: $(SRCDIR)/lmcomposite.c $(SRCDIR)/lm_code.h $(CLIENTLIB) lm_new.o $(MAKE) $(LM_NEW_OBJ) $(CC) -c $(CFLAGS_PIE) $(CFLAGS) $(SRCDIR)/lmcomposite.c $(CC) $(CFLAGS) $(LDFLAGS_PIE) $(LDFLAGS) -o lmcomposite lmcomposite.o $(LM_NEW_OBJ) $(CLIENTLIB) $(ACTSTUB) $(XTRALIB) $(THREADLIB) rm -f lmcomposite.o $(STRIP) lmcomposite 7. Build the toolkit: make -f makefile     ... View more

Symptoms:  When trying to create a cloud license server the following error is thrown: flxBotErr.rest.operation.  See screenshot below.   Diagnosis: In the lfs.log file you may see the following error:  2019-05-10 00:58:16,801 ERROR [com.flexnet.lfs.aop.LfsWebserviceAspect: default task-3] REST operation failed performing POST on /instances API: Server returned HTTP response code: 401 for URL: http://localhost:8888/gls/api/1.0/instances. The reason this occurs is if you've enabled security for the Cloud Licensing Service in the FlexNet Setup page - see below:   Solution: You need to add the loopback IP address (127.0.0.1) and/or the host machines IP address to the Whitelist hosts, as described below: To add a host to the whitelist  1. On the System Status page, click Whitelist Hosts.  See screenshot 1. 2. In the Add Hosts to Whitelist dialog box, enter the Cloud Licensing Service password,  3. Enter a comma separated list of IP addresses to be whitelisted. See screenshot 2. Note • DNS hostnames are not supported.  4. Click Change Whitelist.  5. In the confirmation window, click Close.  screenshot 1: screenshot 2:   ... View more

Summary This article will explain how to reset a user's password in the database for FlexNet Operations On Premise. Synopsis If a user is unable to reset their password for any reason and is logged out of FlexNet Operations, then the following steps will allow you to reset the password. Below are the steps to reset a user's password in the database. This will reset the password to 'admin'. 1. Get the Extendedpropertyset_id for the user running the select statement below, changing <username> to the name of the user you're using: SELECT Extendedpropertyset_id from PLT_USER WHERE USERID = '<username>'; 2. Take the 'Extendedpropertyset_id' from previous select statement and add it to the 'BELONGSTOSET_ID' in the select statement below: SELECT ID from PLT_EXTPROP WHERE BELONGSTOSET_ID = 'addExtendedpropertyset_id' and METADATA_ID = '1'; 3. Take the 'ID' from previous select statement and add it to the 'ID =' in the select statement below: UPDATE PLT_EXTPROP SET TEXTVALUE = 'MD5,Base64:ISMvKXpXpadDiUoOSoAfww==' WHERE ID = <ID number>; 4. Now, you can log into FNO with the your username and the password 'admin'. ... View more

Summary This article will explain how to overcome the error: "REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin." Symptoms When trying to set the password on the CLS in the Devices section for FNO the following error is produced... "REST operation failed performing PUT on /instances/DJKVETEBH3BG/users?name=admin API: Server returned HTTP response code: 400 for URL: http://scuat-gls2.isys.intraware.com:8080/GlobalLicensingService/api/1.0/instances/DJKVETEBH3BG/users?name=admin." Cause This is caused by not meeting the right criteria for setting the password. Resolution The password must meet these criteria: a length between 8 and 30 characters at least one upper case alpha character and one lower case alpha character at least one digit at least one of these special characters: ( ^*$-+?_&=!%{}/# ) no space ... View more

Summary This article will explain how to overcome the 'License server system does not support this feature. (-18,327)' error. Symptoms When a client tries to checkout a license the following error is thrown in the log file: License server system does not support this feature. (-18,327). Cause This can be caused when client connects to the wrong license server and tries to check out a license. In the vendor daemon log file check the name of the server that is being used. For example in the log file they'll be something similar to the snippet below. 11:08:47 (flexera) Server started on Laurel: TestFeat1 Then check the error message in the log file and see if it's pointing to the same server. 11:15:03 (flexera) UNSUPPORTED: "TestFeat1" (PORT_AT_HOST_PLUS ) jmcmillan@Hardy (License server system does not support this feature. (-18,327)) Comparing the two snippets the server was stated on 'Laurel', however the client is trying to checkout from 'Hardy'. Resolution Check the license path on the client machine and make sure it's pointing to the correct license server, (e.g. 'Laurel' and not 'Hardy'). In order to check the license path run the following utility in a command prompt: lmutil lmpath -status In order to override the existing path run the following command: lmutil lmpath -override flexera 27000@Laurel Or alternatively to append to an existing path run the following: lmutil lmpath -add flexera 27000@Laurel ... View more