About jdempsey

jdempsey · ‎May 18, 2022

If you ran setup on the new server and pointed to the existing DB (or a new copy of it), then everything should be pointing to the right server name except possibly the Site DNS Address setting under Site Management > Settings > Web Site > General, which you may or may not need to change (depends on if you were using the server name or an alias and whether that alias needs to change). Also, if you manually put in links back to the old server within any "user data" (i.e. catalog descriptions or other user-entered data), then you'd have to track those down (I'm not aware of a good way to look for all instances of a server name within any column of any database table).

jdempsey · ‎May 16, 2022

CNAME records versus A (host) records shouldn't matter, and localhost should still work. The name you enter is all about name resolution/finding an IP address. For that matter, you could even enter the IP address (either assigned or loopback - 127.0.0.1). Basically, anything that will resolve an IP address that can be reached from your App Portal server should work. If one of those options doesn't work, even though you can resolve it to an IP address, then there may be some network/local firewall restrictions preventing the traffic on the necessary ports.

jdempsey · ‎May 09, 2022

Thanks, Charlie. I didn't notice that they are also used in the alert notification text on the My Apps page. They are also used in the legacy reclamation email notification. In any case, they only make sense when referencing an individual application, and since the My Apps email notification can reference multiple applications, there is no way to easily make those variables work for that summary email notification.

jdempsey · ‎May 07, 2022

Unfortunately, those variables are not valid with My Apps. They only apply to legacy license reclamation. Unlike legacy reclamation where email notifications are app-specific, My Apps consolidates all alerts (both reclamation alerts and custom action alerts) into a single notification that lists all non-compliant applications. If you'd like to have individual notifications (per application) that use those variables, you'll need to use legacy reclamation (configured on each catalog item instead of under My Apps). However, please note that even those links will take the user to the website to begin a checkout process for the application. There is not currently any option similar to what we have for email-based approvals. If that's something you want/need, I'd recommend submitting that on our Ideas portal. However, I suspect that will be a non-trivial change, since all alerts are rolled into a single email notification and I'm not sure how you would specify which option you want for each application simply by replying to the email.

jdempsey · ‎May 02, 2022

Charlie, I'm not sure if that will work or not, as the variable content itself may contain some inline HTML styles. Generally, the style format closest to the desired element will take precedence over inherited styles (e.g. from the DIV), and inline styles will always have higher priority than style sheets (either linked or embedded in the HTML header). The exception is if you define a style using the !important declaration. This will allow a CSS style to override an inline HTML style, as long as the inline HTML style doesn't also have the !important declaration. There are several good articles about HTML/CSS styles and precedence, including W3DOCS and MDN. Having said this, I also haven't looked at the details here to know how the ##Questions## variable is being formed in code, and I don't know if the editable portion of the email template will allow you to add a HEADER and BODY section so you can use embedded style sheets to override any inline HTML styles.

jdempsey · ‎Apr 28, 2022

I can't say that I've seen the specific problem you mention, but I don't spend a lot of time in a running system with such use cases. I do know that for one project I worked on, I needed to be able to see the current answers to questions for various requests, so I created a custom view as a legacy report using the following query... SELECT r.RequestID_FK, q.Question, ISNULL(a.Answer, r.Response) AS Response, r.Response AS ResponseValue, q.QuestionTarget, r.IsAnswered, r.AnsweredBy, q.QuestionID, r.SurveyID_FK, a.Message, r.IsMasked FROM dbo.WD_ResponseQuestionAuditTrail AS r INNER JOIN dbo.WD_Question AS q ON r.QuestionID_FK = q.QuestionID AND r.QuestionVersion = (SELECT MAX(QuestionVersion) AS Expr1 FROM dbo.WD_ResponseQuestionAuditTrail WHERE (RequestID_FK = r.RequestID_FK) AND (QuestionID_FK = r.QuestionID_FK)) LEFT OUTER JOIN dbo.WD_Answer AS a ON r.Response = a.Value AND r.QuestionID_FK = a.QuestionID_FK Does this query return the correct values for you?

jdempsey · ‎Apr 27, 2022

Thanks, Teri. I'll assume then that this hotfix will be included in App Portal 2022 R1 very soon. I appreciate the quick response!

jdempsey · ‎Apr 27, 2022

Did this get resolved through the support case? If so, can you post the root cause/resolution here for others?

jdempsey · ‎Apr 27, 2022

I don't believe we have any formal performance test results or guidance beyond what is listed in the product documentation for recommended hardware configurations. I know we have several "really large" customers that are using App Broker successfully, so I'm hoping they will jump in and share their experiences and tips for peak performance.

jdempsey · ‎Apr 27, 2022

The configuration is a little bit different for Flexera One than for on-prem FNMS, but as Sunil states, most integration functionality still works the same. Please note that Flexera has a Services offering to migrate customers' FNMS on-prem instances to Flexera One without losing their existing data, so this can save a ton of time over having to recreate contracts, purchases, licenses, etc. in Flexera One and rebuild license positions. As part of that migration, we would also reconfigure the App Broker settings to ensure the license compliance features continue to work against Flexera One. We do not currently have a migration path from App Broker on-premises to Flexera One IT Asset Request and Reclamation; however, there are APIs available to create catalog items in IT Asset Request, so you could write a script to read your catalog data from App Broker on-prem and create matching catalog items in IT Asset Request. We will continually re-evaluate the need and practicality of building a migration solution as the feature set of IT Asset Request and Reclamation evolves.

jdempsey · ‎Apr 27, 2022

The WD_SiteToAdvert table should have details about the SCCM packages tied to catalog items. You should be able to join that table with your previous report (WD_WebPackages) to get the report you're looking for.

jdempsey · ‎Apr 27, 2022

Thanks, Teri. Are you able to post the solution details here? I have just noticed this in a couple other environments yesterday. What I noticed is that clicking on Browse Catalog, the logo in the page header, etc. all produce that same result where the Welcome Communication is not displayed. However, if I click on a category that has subcategories and then click on the "Back" link that appears at the top of the category list, it properly displays the Welcome Communication. I have no explanation for what would cause that behavior.

jdempsey · ‎Apr 14, 2022

Have you disabled the My Apps policies? If you've disabled the associated catalog item(s) and don't have Smart Uninstall deployed, then there is no point in keeping the My Apps policy enabled. You could either disabled it or delete it. I don't believe deleting the policy should have any impact on existing alerts (@CharlesW, correct me if I'm wrong). App Portal gets all of its inventory information from FNMS. FNMS gets that inventory from SCCM or other sources. Check to make sure that FNMS knows the software has been removed from that device. If FNMS reports the software as not being installed on the device, then App Portal should detect that and mark the alert as being uninstalled. If FNMS reports the software as still installed, then check your inventory sources to understand why (maybe the SCCM client on the device is broken? maybe the SCCM connection to FNMS is broken?). Correction: I guess the inventory from FNMS would only be used in the initial evaluation of the My Apps policy in order to generate the alert. I think the uninstall status would have to come from SCCM (assuming there is an active catalog item with an uninstall deployment, My Apps submits a request to uninstall, and then App Portal reads the status from SCCM indicating the software has been uninstalled). So, to Charlie's earlier post, if there is no active catalog item with an uninstall deployment, an uninstall request can't get submitted, so the alert would remain until it expires (or is manually expired).

jdempsey · ‎Feb 18, 2022

I haven't tried this specific build of ConfigMgr yet, but generally speaking, no, there are no App Broker configuration changes required to support newer ConfigMgr builds. Our integration is built at a pretty "core" level, so it would be unusual for ConfigMgr to introduce a change to those base objects like collections and deployments that would break our integration. Not to say that it couldn't happen, but I've not experienced any issues with several other ConfigMgr upgrades and have never had to adjust any App Broker settings.

jdempsey · ‎Feb 15, 2022

I'm not aware of a way to prevent the auto-approval from happening; however, you can attach your custom action to the On Submit No Approval event in addition to the On Approver Approval event. Only one of those will trigger for a given request. Also, are you using On Approver Approval or On Request Approval? In the case of a single approval, it shouldn't make a difference, but if you have more than one approver, it would trigger the On Approver Approval action once per approver. The On Request Approval will only fire once per request, regardless of how many approvers you have (unless you have no approvers/auto-approval, which will skip this event).

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Re: Migrated AppPortal to new server with different name. How to update the server name inside AppP...

Re: AppPortal is not showing as registered with Flexera Gateway Services

Re: My Apps Notifications

Re: My Apps Notifications

Re: ##Questions##

Re: WD_ResponseQuestionAuditTrail has inaccurate data

Re: AppPortal Home Page blank after placing a new order

Re: AppPortal FNMS integration not working

Re: AppPortal / AppBroker Performance

Re: App Portal on premise integrate with FlexeaOne (IT Asset Management)

Re: SQL queries

Re: AppPortal Home Page blank after placing a new order

Re: App has been removed as part of Reclamation Process but user is still getting alerts

Re: Is SCCM 2111 supported in App Portal 2021 R1?

Re: When Approver is also the Requester the Request is Auto Approved

Re: Migrated AppPortal to new server with different name. How to update the server name inside AppP...

Re: AppPortal is not showing as registered with Flexera Gateway Services

Re: My Apps Notifications

Re: My Apps Notifications

Re: ##Questions##

Re: WD_ResponseQuestionAuditTrail has inaccurate data

Re: AppPortal Home Page blank after placing a new order

Re: AppPortal FNMS integration not working

Re: AppPortal / AppBroker Performance

Re: App Portal on premise integrate with FlexeaOne (IT Asset Management)