Hi Kay, Thank you for contacting Revenera Support. InstallShield 2018 has reached its end-of-life and I'm sorry, there is no support available for this product, except installation and activation of InstallShield. For more information on EOL, refer following article: https://docs.revenera.com/eol/installshield.htm We recommend you try our latest version of InstallShield, which is version 2022 and check if it meets your requirement. You can download our trial software from below link: https://info.revenera.com/IS-EVAL-InstallShield-Premier Regards, Sunil. Revenera Support. ... View more