Hi  @michealeseecc , I think the issue here is why do you want to specify the start date of the license on first activation when the license you are generating is permanent?  It makes more sense to use this option when you are specifying the license duration and want the clock to start ticking when the customer first activates.   Here's an example snippet from the createSimpleEntitlementRequest web service where a 2 year duration is specified after first activation: < urn:startDateOption > DEFINE_ACTDATE_AT_FIRST_ACTIVATION </ urn:startDateOption >                 < urn:isPermanent > false </ urn:isPermanent >                 < urn:term >                    < urn:numDuration > 2 </ urn:numDuration >                    < urn:durationUnit > YEARS </ urn:durationUnit >                 </ urn:term >   with the resulting output in the UI  Best regards, Jim ... View more