Dec 13, 2022
06:34 AM
PC that we were using InstallShield 2022 on died, had to replace some hardware and reformat, going to just install the product on a different PC to use for now but having trouble figuring out how to release the license from one PC and use on the other.
Any information or assistance in getting things going on the new PC would be greatly appreciated! Thanks!
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InstallShield 2022
Apr 01, 2022
08:49 AM
Able to see order history and see the order for the subscription, but there's no receipt that details what we were billed or what the total cost was anywhere on that orders page. Where can I get a receipt for accounting that shows the cost of the product to them?
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InstallShield 2021
Nov 19, 2021
11:32 AM
One last question for you @Revenera_Ian since you seem to have all the answers as I'm trying to feel out the new system. Got the installer built and really, really impressed with what we can do so far but the one hitch we've run into now that we have a valid project that can install services is figuring out how to configure the recovery options for the service we're installing. We want to set the service to restart and I found the spot for it, but when I build the installer and run it we get: Error 1939. "Service 'OurService'(OurService) could not be configured. This could be a problem with the package or your permissions. Verify that you have sufficient privileges to configure system services." Would love to know how to get this service installed with the recovery options set properly upon installation if you have any insight, searching here and Google for the error hasn't pulled up a lot of information about it. Thanks again for all your help!
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Nov 18, 2021
03:09 PM
Thanks again @Revenera_Ian, going to try the basic MSI project with your recommendation at least until I can get a feel for the program and the differences a bit more myself. Also appreciate the knowledge about the versions we should be looking at. One last quick question, we package in our customer LogMeIn Rescue calling card into the install and run that .msi from our current installer so that the calling card is deployed whenever our software is installed for support purposes. Is there a way for InstallShield to fire that CallingCard.msi at the end of our product installation? Thanks for the prompt and informative responses!
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Nov 18, 2021
02:13 PM
Hey Ian, Thanks for pointing out that misstep @Revenera_Ian , I see in the documentation now that it's only available for InstallScript MSI project types not the regular InstallScript project I had created. Time to make a new project! Follow up question, if we need to install a service, register a devicesync.dll COM file, and deploy/configure a MySQL server installation and schemas, would InstallShield MSI be able to manage all those or should I be looking at a different project type? And what product version/license of InstallShield would we need to get all those features included? Thanks so much for the assistance!
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Nov 18, 2021
12:39 PM
Evaluating a copy of InstallShield to see if it will work for our needs. Doing some Google searching and looking in the help menu, it appears there should be a services menu where I can configure InstallShield to install our Windows service when we execute the installer. However nowhere in the actual program can I find services at all. The Installation Designer tab has no reference to Services and I've been through every option in the sidebar and most of the sub-options for things like components and Files and Folders with no reference to Services either. Can anyone give me a quick breakdown on how I can install our service in InstallShield 2021?
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InstallShield 2021
Latest posts by NKRISS
Subject | Views | Posted |
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296 | Dec 13, 2022 06:34 AM | |
161 | Apr 01, 2022 08:49 AM | |
690 | Nov 19, 2021 11:32 AM | |
702 | Nov 18, 2021 03:09 PM | |
707 | Nov 18, 2021 02:13 PM | |
716 | Nov 18, 2021 12:39 PM |
Activity Feed
- Posted PC Died, How Do I Activate On New PC? on InstallShield Forum. Dec 13, 2022 06:34 AM
- Posted Where can I find a receipt for our subscription? on InstallShield Forum. Apr 01, 2022 08:49 AM
- Posted Re: Services View Missing - How can I install a service? on InstallShield Forum. Nov 19, 2021 11:32 AM
- Posted Re: Services View Missing - How can I install a service? on InstallShield Forum. Nov 18, 2021 03:09 PM
- Kudoed Re: Services View Missing - How can I install a service? for Revenera_Ian. Nov 18, 2021 03:07 PM
- Posted Re: Services View Missing - How can I install a service? on InstallShield Forum. Nov 18, 2021 02:13 PM
- Kudoed Re: Services View Missing - How can I install a service? for Revenera_Ian. Nov 18, 2021 02:09 PM
- Posted Services View Missing - How can I install a service? on InstallShield Forum. Nov 18, 2021 12:39 PM