Aug 11, 2022
08:28 AM
Hi Hannes,
Apologies for the delayed response.
The number of activations for version10 and version11 always depends on the configured log path used in the CreateConfig API. If the application supports multiple user profiles and each user needs to be tracked separately, then a unique folder must be created for every user when calling the CreateConfig method. Using independent folders allows the SDK to generate a unique fingerprint for every user and track them as independent installations.
Please refer to the following links for more details:
1) https://community.flexera.com/t5/Usage-Intelligence-Knowledge/How-does-Usage-Intelligence-detect-New-Lost-Users-or-Installs/ta-p/139683
2) https://docs.revenera.com/ui551/bp/441_BestPracticesGuide_v4.pdf (Tracking Multiple User Profiles Per Installation).
3) https://community.flexera.com/t5/Usage-Intelligence-Knowledge/How-does-Usage-Intelligence-identify-unique-users-installations/ta-p/139687
Installation Activity: ==================
This report provides an overview of the tracking status of your install base, including the ratio of opted-in vs opted-out users. For opt-out statistics to be collected you must be running SDK Ver 5.1 or later and inform the SDK by calling ruiOptOut() when a user opts out.
Tracking Status shows the number of new, active and lost installations for the selected date range. The new installation count is further split into how many installations were:
Always Tracked: always opted-in Previously Not Tracked: started opted-out but are now opted-in Previously Tracked: started opted-in but are currently opted-out
The opt-out statistics also show the number of new installations that were Never Tracked. These installations have been opted-out since their first call-home and thus no data has ever been collected from such clients. They will not show up as New installations and are never included in any other Usage Intelligence reports.
Tracking Timeline shows the status of your install base over time. The Opted Out Installations timeline shows when the opted-out users sent the opt-out signal to stop being tracked.
Please let us know if you need any other details.
Thanks,
Sathish
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Mar 08, 2022
06:45 AM
Hi Akbar,
This is Sathish from Revenera and i will be assisting you further with this case.
Could you please let us know which product(License Manager) of Flexera you are currently using?
Thanks,
Sathish
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Feb 21, 2022
08:37 AM
Hi Danielo,
This is Sathish from Revenera and I will be assisting you further with the case.
The application might crash it depends on which API's are called after that error. Since the usual scenario where this error occurs is when the SDK is unable to allocate memory, it is not safe to make any more API calls.
Thanks, Sathish
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Dec 20, 2021
12:01 AM
Thanks for the Quick confirmation.
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Dec 07, 2021
06:37 AM
1 Kudo
Hi There,
This is Sathish from Revenera and I will be assisting you further with this case.
We have fixed for Mac and it should be working now, windows we are yet to fix it, will update once we are done.
Thanks,
Sathish
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Nov 22, 2021
03:48 AM
Hi ,
We have tested on Chrome and Firefox browser's and the use case works fine for us with out any error and no API failed. We are suspecting this could be a browser configuration issue. Probably you can check with your IT team to fix this behavior.
Please find the attached test_prod.PNG tested on chrome browser for reference.
Thanks,
Sathish
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Nov 10, 2021
01:58 AM
Hi,
As mentioned in the previous comment by @BhargavaNagaraj the event details are updated in the backend, and there is no error's with the SDK API's.
Could you please validate the details from your end and let us know if you need any further assistance.
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Activity Feed
- Posted Re: Tracking Status on Usage Intelligence Forum. Aug 11, 2022 08:28 AM
- Posted Re: How to get Minitab concurrent active users analytics on Usage Intelligence Forum. Mar 08, 2022 06:45 AM
- Posted Re: Severity of RUI_SDK_STATE_FATAL_ERROR / RUI_SDK_INTERNAL_ERROR_FATAL on Usage Intelligence Forum. Feb 21, 2022 08:37 AM
- Posted Re: Filtering on OS Version Windows 11 and macOS Monterey (12.0) on Usage Intelligence Forum. Dec 20, 2021 12:01 AM
- Got a Kudo for Re: Filtering on OS Version Windows 11 and macOS Monterey (12.0). Dec 14, 2021 11:13 AM
- Posted Re: Filtering on OS Version Windows 11 and macOS Monterey (12.0) on Usage Intelligence Forum. Dec 07, 2021 06:37 AM
- Posted Re: Usage Intelligence - Cannot track an event with free license (Clicked: Start Full Feature Trial) on Usage Intelligence Forum. Nov 22, 2021 03:48 AM
- Posted Re: Usage Intelligence - Cannot track an event with free license (Clicked: Start Full Feature Trial) on Usage Intelligence Forum. Nov 10, 2021 01:58 AM