Hi Hannes, Apologies for the delayed response. The number of activations for version10 and version11 always depends on the configured log path used in the CreateConfig API. If the application supports multiple user profiles and each user needs to be tracked separately, then a unique folder must be created for every user when calling the CreateConfig method. Using independent folders allows the SDK to generate a unique fingerprint for every user and track them as independent installations. Please refer to the following links for more details: 1) https://community.flexera.com/t5/Usage-Intelligence-Knowledge/How-does-Usage-Intelligence-detect-New-Lost-Users-or-Installs/ta-p/139683 2) https://docs.revenera.com/ui551/bp/441_BestPracticesGuide_v4.pdf (Tracking Multiple User Profiles Per Installation). 3) https://community.flexera.com/t5/Usage-Intelligence-Knowledge/How-does-Usage-Intelligence-identify-unique-users-installations/ta-p/139687   Installation Activity: ================== This report provides an overview of the tracking status of your install base, including the ratio of opted-in vs opted-out users. For opt-out statistics to be collected you must be running SDK Ver 5.1 or later and inform the SDK by calling ruiOptOut() when a user opts out. Tracking Status shows the number of new, active and lost installations for the selected date range. The new installation count is further split into how many installations were: Always Tracked: always opted-in Previously Not Tracked: started opted-out but are now opted-in Previously Tracked: started opted-in but are currently opted-out The opt-out statistics also show the number of new installations that were Never Tracked. These installations have been opted-out since their first call-home and thus no data has ever been collected from such clients. They will not show up as New installations and are never included in any other Usage Intelligence reports. Tracking Timeline shows the status of your install base over time. The Opted Out Installations timeline shows when the opted-out users sent the opt-out signal to stop being tracked. Please let us know if you need any other details.   Thanks, Sathish ... View more

Hi Akbar, This is Sathish from Revenera and i will be assisting you further with this case. Could you please let us know which product(License Manager) of Flexera you are currently using?   Thanks, Sathish ... View more

Hi Danielo, This is Sathish from Revenera and I will be assisting you further with the case. The application might crash it depends on which API's are called after that error. Since the usual scenario where this error occurs is when the SDK is unable to allocate memory, it is not safe to make any more API calls.    Thanks, Sathish ... View more

Thanks for the Quick confirmation. ... View more

Hi There, This is Sathish from Revenera and I will be assisting you further with this case. We have fixed for Mac and it should be working now, windows we are yet to fix it, will update once we are done.   Thanks, Sathish ... View more

Hi , We have tested on Chrome and Firefox browser's and the use case works fine for us with out any error and no API failed. We are suspecting this could be a browser configuration issue. Probably you can check with your IT team to fix this behavior. Please find the attached test_prod.PNG tested on chrome browser for reference.  Thanks, Sathish ... View more

Hi, As mentioned in the previous comment by   @BhargavaNagaraj the event details are updated in the backend, and there is no error's with the SDK API's. Could you please validate the details from your end and let us know if you need any further assistance.  ... View more