Hi - I see our technical support team is working with you on case #02121257. I'll leave this thread open in case any users can chime in with ideas, too. Best - Katie  ... View more

Hello @sgillette  ARL library tries to use 'market release year' number on the application title , eg: 2019 R1.  The internal version from raw title evidence contains code/build code formatting etc.  Such convention is also used by other vendor such as Microsoft For instance "Office 2013" the internal evidence version you will see is 15.0.xxx ; "Office 2016“ could be 16.0.4266.xxx While personally I agree with you that from that 'Agent status' page it's better to use Application Title's version which is 'market release' version  "2019 R1" rather than internal program version eg: 13.1 which is hard to map/remember which year of release it was.    Best Regards Kevin ... View more

Hi Sean, No, it does not. The message-based NonStop OS is just not supported. And to make things a bit worse, the hardware architecture has been changed repeatedly. I would go for a manual process. I guess these environments do not change very much? Best regards, Markward ... View more

The time you configure (1am in your case) is the time at which a job to perform the reconciliation is put into a queue. Jobs in the queue are processed in a first-in-first-out order; so any other jobs already in the queue at the time you select will be processed before your job is actually kicked off. Because of the queued nature of the processing, you can't precisely control when the job is executed. All you can control is the earliest time when it will be executed. ... View more

@sgillette  Data Platform hasn't been certified against SCCM 1902 yet, please request this through a support case if required. The current extractor may still work though depending on whether the SCCM schema has been changed. ... View more

Hi Jon,  We are using Service Now London with Normalise, we are just using the latest update sets provided  ... View more