@ChrisG  thanks fro all the work below its been a great help, looking at the options, for strange network reason is there a way to suppress policy updating on the unix devices that we are currently doing for the windows agent under the options of leaving APPLYPOLICY blank and also LIVEFAILOVERSETTINGS black as well, is there any way of replicating this so it stays with the NDC/ODS we have supplied at install? ... View more

I had one device with exact same problem. No DNS, proxy, internet issues, etc. But the agent would still fail to retrieve its policy. Export the following registry key from a machine with working agent and import it to the problematic one, then run the following command as admin: Reg key: [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ManageSoft Corp\ManageSoft\Common] Command: "%PROGRAMFILES(X86)%\ManageSoft\Policy Client\mgspolicy.exe" -t machine -o UserInteractionLevel=Quiet ... View more

Hi,   You can add these exclusions,   Files located in %Program Files(x86)%/managesoft folder   ndtrack.exe getSystemId.exe mgspolicy.exe mgssecsvc.exe ndinit.exe ndlaunch.exe ndschedag.exe ndsens.exe ndtask.exe ndupload.exe getSystemId.exe UsageTechnicianTool.exe Mgsmsilist.exe ... View more

The policy download problem looks to be unrelated to the topic of this thread, so I would suggest starting another thread if you would like input on that one. ... View more

On the Compliance database, one of the scripts I've found is: -- File Counting SQL Script for Compliance DB. -- Returns a count of the number of rows in the DB for a particular OS DECLARE @OSType INT -- -- Configurable options -- Use 1 for Windows and 2 for Unix / OSX SET @OSType = 2 -- End of configurable options -- DECLARE @FirstChar VARCHAR(3), @SecondChar VARCHAR(1) IF (@OSType = 1) BEGIN SET @FirstChar = '%:\' SET @SecondChar = '\' END ELSE IF (@OSType = 2) BEGIN SET @FirstChar = '/' SET @SecondChar = @FirstChar END SELECT SUBSTRING(IFE.FilePath, 1, CHARINDEX(@SecondChar, IFE.FilePath, LEN(@FirstChar) + 1)) AS 'Directory', COUNT(IFE.FilePath) AS 'Count' FROM ImportedFileEvidence AS IFE WHERE LEN(IFE.FilePath) <> LEN(@FirstChar) AND LEFT(IFE.FilePath, LEN(@FirstChar)) LIKE @FirstChar AND IFE.FileName NOT IN ( SELECT FE.FileName FROM FileEvidence AS FE INNER JOIN SoftwareTitleFileEvidence AS STFE ON FE.FileEvidenceID = STFE.FileEvidenceID ) GROUP BY SUBSTRING(IFE.FilePath, 1, CHARINDEX(@SecondChar, IFE.FilePath, LEN(@FirstChar) + 1)) ORDER BY 'Count' DESC   The above will show the most common UNIX file paths containing file evidence that is not linked to an application hence will not be used by the ARL. ... View more

Hi @thibaudg  Yes, for 2019 R1 that documentation is the only current option until you can upgrade. ... View more

@Jellou helped me on this one. And it worked for me - https://community.flexera.com/t5/FlexNet-Manager-Forum/Invoke-Expression-Exception-calling-quot-LoadFrom-quot-with-quot/m-p/123435#M3600 ... View more

Dear All, Stop the service in End task and restart the Flexera services in application server then it will work. Thanks, Sreerama Yenuga ... View more

you will have to verify if there is anything working(in-Progress) on your compliance, this issue I also experienced and had to stop all in-progress tasks that are working on my Compliance DB ... View more

HI Matt, probably the OUI bug is relevant. Do you already have a test version of the agent available? If not can you notify me when you have it?   Regards   Ronald ... View more

The latest support response had the solution. I had to add the service account to the local Administrators group as well as the local IUSR  group. I also had to shut off IE Enhanced Security. I tried that and rebooted IIS and still had the trouble, but once I rebooted the server everything was fine. We are off and running!!!   Thanks Kent and others for your assistance with this issue. Very much appreciate your time and efforts! ... View more