Thanks for everything, Dan. I have been working on implementing Custom Action approach but it went no where. Your guidance helped me a lot. I have a full working POC. I'll be testing the upgrade with my actual solution tomorrow. Will update you. And, I would like to bring something else to your notice. It's been more than a week that I've created a post regarding setting Using Installer Class set to true but found no help. I would really appreciate if you could guide me on this too. Below is my original post, Hi, Long story short, I have used InstallShield 2015 Professional to manage my solution's(windows service) installation. Now, I've got a requirement to do some logic before Uninstall. So, I've overridden onBeforeUninstall() event handler of Projectinstaller to do necessary logic for me. I've tested this functionality using InstallUtil uninstall command and everything worked fine. But, when I used my Installshield to uninstall, I'm not even getting control into my onBeforeUnsintall(). After browsing for some time, I came to know that I need to set User Installer Class to true to achieve what I need. But, after changing the value to true, I'm getting Error 1001 right when I'm installing my setup file. I would be really thankful if someone could help me out with this. Thanks. I really need to make InstallShield use InstallUtil.exe to uninstall my service. Could you please help me with this. I can share my logs as well. Looking forward. Thanks. Regards, Koushik Maddali ... View more

SOLVED!!! No worries, Dan. I've gone through few posts regarding the same issue. I've created STRING registries instead of DWORD and changed the property values from int to #int. It worked. Thanks. ... View more

DLee65 wrote: The registry value is the name of the data you are trying to preserve. Let's say you have a .REG file with the following: [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\.NETFramework\Performance] "Close"="CloseCtrs" Registry Value should be 'Close' to get the string data type "CloseCtrs". If you leave 'Registry Value' empty, then you will get the default value. My guess is that the default value for TSAgent is empty, that is why your test failed. Look at the registry key for TSAgent, what is the specific Registry Value data you are trying to preserve? That is the value you need for the 'Registry Value' entry in System Search. Got into something weird, Dan. I have a DWORD registry with value 10. My AppSearch resulted this, AppSearch: Property: RECONNECTINTERVAL, Signature: NewSignature112 MSI (c) (44:A0) [13:16:46:003]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (c) (44:A0) [13:16:46:003]: PROPERTY CHANGE: Modifying RECONNECTINTERVAL property. Its current value is '10'. Its new value: '#10'. And when the value of the RECONNECTINTERVAL property is set to the new DWORD registry, it converted as a STRING registry with value #10. Do you know what's going on here? ... View more

I've edited my previous reply instead of creating a new one. My bad!! It worked, Dan. When you asked me to check my config, I've tried giving the key name into the registry value field. It worked. Thank you so much man. I really appreciate for helping me out. ... View more

Your'e my savior, Dan. The way I have configured my key is indeed the issue here. Registry Root: HKEY_LOCAL_MACHINE Registry Key: SYSTEM\CurrentControlSet\Services\TSAgent\APP_NAME Registry Value: I have changed the above config to Registry Root: HKEY_LOCAL_MACHINE Registry Key: SYSTEM\CurrentControlSet\Services\TSAgent Registry Value: APP_NAME It worked!!! I need to finish testing the entire parent registry on Major upgrade changing the product codes. Hope I don't encounter any other hiccups. Thanks a lot, Dan. I really appreciate you're concern. Regards, Koushik Maddali ... View more

Thanks a lot for taking time to help me out Dan. I tried following the instructions provided, but no luck. I understood that there are 2 phases in this. First one is to search for an existing registry and save it's value to a property. Second phase is to use this property value as the default value for the new registry that I have created with the installation. To achieve this, I have created a property "APPNAME" and then created a system search and selected APPNAME as the destination to store the value of the registry. Then, I tried to use [APPNAME] as the default value for my new registry. Is this the right way to load a property value as a default registry value? Below are the msi logs that came out with my try. Please take a look, Mentioning Line numbers to give an idea of the sequence. Line No: 118 Action start 10:10:27: AppSearch. AppSearch: Property: APPNAME, Signature: NewSignature1 MSI (c) (88:F4) [10:10:27:801]: Note: 1: 2262 2: Signature 3: -2147287038 MSI (c) (88:F4) [10:10:27:801]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE32\SYSTEM\CurrentControlSet\Services\TSAgent\APP_NAME 3: 2 Action ended 10:10:27: AppSearch. Return value 1. Line No: 1027 WriteRegistryValues: Key: \SYSTEM\CurrentControlSet\Services\TSAgent, Name: APP_NAME, Value: 0 MSI (s) (64:F4) [10:10:32:942]: Executing op: RegAddValue(Name=CONFIG_SAVED_ON,,) Line No: 1212 Property(S): APPNAME = 0 Line No: 1412 Property(C): APPNAME = 0 Is there any problem with saving registry value to property or is it a sequence issue? ... View more

Thanks for the response Dan. I'm new to InstallShield. I'll checkout the App-search. Is there any documentation that could help me with this procedure? ... View more

Thanks a lot Cary. I'll check them out. ... View more

Thanks a lot for responding. This is the Error 1001 portion of the logs that I'm getting while installing with "Using Installer Class" set to true. Could you help me understand the reason for the issue. Thanks. InstallServices: Service: MSI (s) (3C:84) [13:26:08:023]: Executing op: ActionStart(Name=_767BAAE8E80C032CE0926C2D2711391A.commit,,) Action 13:26:08: _767BAAE8E80C032CE0926C2D2711391A.commit. MSI (s) (3C:84) [13:26:08:023]: Executing op: CustomActionSchedule(Action=_767BAAE8E80C032CE0926C2D2711391A.commit,ActionType=3585,Source=BinaryData,Target=ManagedInstall,CustomActionData=/installtype=notransaction /action=commit /LogFile= "C:\Program Files (x86)\Cisco\TSAgentPOC\ServiceCallPOC_x64.exe" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{A3436B1E-573E-4D62-8074-F1264A82BE75}\_isconfig.xml") MSI (s) (3C:84) [13:26:08:023]: Executing op: ActionStart(Name=_767BAAE8E80C032CE0926C2D2711391A.rollback,,) Action 13:26:08: _767BAAE8E80C032CE0926C2D2711391A.rollback. MSI (s) (3C:84) [13:26:08:023]: Executing op: CustomActionSchedule(Action=_767BAAE8E80C032CE0926C2D2711391A.rollback,ActionType=3329,Source=BinaryData,Target=ManagedInstall,CustomActionData=/installtype=notransaction /action=rollback /LogFile= "C:\Program Files (x86)\Cisco\TSAgentPOC\ServiceCallPOC_x64.exe" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{A3436B1E-573E-4D62-8074-F1264A82BE75}\_isconfig.xml") MSI (s) (3C:84) [13:26:08:023]: Executing op: ActionStart(Name=_767BAAE8E80C032CE0926C2D2711391A.install,,) Action 13:26:08: _767BAAE8E80C032CE0926C2D2711391A.install. MSI (s) (3C:84) [13:26:08:023]: Executing op: CustomActionSchedule(Action=_767BAAE8E80C032CE0926C2D2711391A.install,ActionType=3073,Source=BinaryData,Target=ManagedInstall,CustomActionData=/installtype=notransaction /action=install /LogFile= "C:\Program Files (x86)\Cisco\TSAgentPOC\ServiceCallPOC_x64.exe" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{A3436B1E-573E-4D62-8074-F1264A82BE75}\_isconfig.xml") MSI (s) (3C:98) [13:26:08:023]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3124.tmp, Entrypoint: ManagedInstall MSI (s) (3C:F0) [13:26:08:023]: Generating random cookie. MSI (s) (3C:F0) [13:26:08:023]: Created Custom Action Server with PID 1416 (0x588). MSI (s) (3C:8C) [13:26:08:038]: Running as a service. MSI (s) (3C:8C) [13:26:08:038]: Hello, I'm your 32bit Elevated custom action server. Error 1001. MSI (s) (3C!E4) [13:26:10:070]: MSI (s) (3C:98) [13:26:10:070]: Leaked MSIHANDLE (8) of type 790531 for thread 1508 MSI (s) (3C:98) [13:26:10:070]: Note: 1: 2769 2: _767BAAE8E80C032CE0926C2D2711391A.install 3: 1 Info 2769. Custom Action _767BAAE8E80C032CE0926C2D2711391A.install did not close 1 MSIHANDLEs. CustomAction _767BAAE8E80C032CE0926C2D2711391A.install returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) Action ended 13:26:10: InstallFinalize. Return value 3. MSI (s) (3C:84) [13:26:10:070]: Note: 1: 2265 2: 3: -2147287035 MSI (s) (3C:84) [13:26:10:070]: User policy value 'DisableRollback' is 0 MSI (s) (3C:84) [13:26:10:070]: Machine policy value 'DisableRollback' is 0 MSI (s) (3C:84) [13:26:10:070]: Executing op: Header(Signature=1397708873,Version=500,Timestamp=1264675652,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1) MSI (s) (3C:84) [13:26:10:070]: Executing op: DialogInfo(Type=0,Argument=1033) MSI (s) (3C:84) [13:26:10:070]: Executing op: DialogInfo(Type=1,Argument=PGServicePOC) MSI (s) (3C:84) [13:26:10:070]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1]) Action 13:26:10: Rollback. Rolling back action: Rollback: _767BAAE8E80C032CE0926C2D2711391A.install MSI (s) (3C:84) [13:26:10:070]: Executing op: ActionStart(Name=_767BAAE8E80C032CE0926C2D2711391A.install,,) MSI (s) (3C:84) [13:26:10:070]: Executing op: ProductInfo(ProductKey={A3436B1E-573E-4D62-8074-F1264A82BE75},ProductName=PGServicePOC,PackageName=PGServicePOC.msi,Language=1033,Version=16777216,Assignment=1,ObsoleteArg=0,ProductIcon=ARPPRODUCTICON.exe,,PackageCode={D43B84BC-1ACB-4146-8B5F-0B3FCCAFC805},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3) Rollback: _767BAAE8E80C032CE0926C2D2711391A.rollback MSI (s) (3C:84) [13:26:10:070]: Executing op: ActionStart(Name=_767BAAE8E80C032CE0926C2D2711391A.rollback,,) MSI (s) (3C:84) [13:26:10:070]: Executing op: CustomActionRollback(Action=_767BAAE8E80C032CE0926C2D2711391A.rollback,ActionType=3329,Source=BinaryData,Target=ManagedInstall,CustomActionData=/installtype=notransaction /action=rollback /LogFile= "C:\Program Files (x86)\Cisco\TSAgentPOC\ServiceCallPOC_x64.exe" "C:\Users\ADMINI~1\AppData\Local\Temp\2\{A3436B1E-573E-4D62-8074-F1264A82BE75}\_isconfig.xml") MSI (s) (3C:20) [13:26:10:070]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI3923.tmp, Entrypoint: ManagedInstall Error 1001. MSI (s) (3C!D4) [13:26:10:726]: MSI (s) (3C:20) [13:26:10:726]: Leaked MSIHANDLE (10) of type 790531 for thread 2516 MSI (s) (3C:20) [13:26:10:726]: Note: 1: 2769 2: _767BAAE8E80C032CE0926C2D2711391A.rollback 3: 1 Info 2769. Custom Action _767BAAE8E80C032CE0926C2D2711391A.rollback did not close 1 MSIHANDLEs. CustomAction _767BAAE8E80C032CE0926C2D2711391A.rollback returned actual error code 1603 but will be translated to success due to continue marking Rollback: _767BAAE8E80C032CE0926C2D2711391A.commit ... View more