Hi @pfresenborg , Adding few more details to it: If you could start the machine,yes you can follow the steps mentioned. There is one more way to return via executing command line-TSConfig.exe /return by keeping the directory as c:\Program Files(x86)\Installshield\2015\System If you can't switch on the machine,please feel free to contact Flexera support via support@flexerasoftware.com Thanks, Jenifer ... View more