Hi Tm, You are welcome. I am happy to assist. Thank you for the link. The option you would have selected is Cloud Migration. I have already spoken to the  Foundation/CloudScape Product Manager and forwarded the link.  Thank you, Mark Jamison Flexera Support Team ... View more

Hi Tbainter, Thank you for your input. These are some great product ideas. I recommend submitting them to the Ideas board. To do so, you may use the following link. By submitting the Ideas to the Idea board, it will go directly to the Product Manager.  If you would like, once submitted to the Ideas board, I can reach out to the Product Manager, letting him know you have submitted. You may use the following link to submit an Idea to the Product Team. https://flexerasfdc.ideas.aha.io/ideas Please let me know if there are questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi bzeunert, Licenses are used only to collect performance data and is independent of all of the Portal features. You will have access to the features such as tagging and reporting for the lifetime of the Subscription that was used to create the assessment. Please let me know if you have questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi ektaverma, When a device is discovered as virtual-unknown, this means the device was reported through VMware it, however, none of the support protocol ports were seen as open.  For more information on the various device types, please see the online documentation link below. https://docs.flexera.com/foundationcloudscape/help/FCGlossary_DeviceType.htm When validate collection results is showing an ICMP failure, this means that the RN150 virtual appliance sent a ping request to the device, however, the device did not respond back. ICMP can be blocked at the network level or locally on the device. The RN150 must be able to ping and receive replies back for a device to be successfully discovered. I recommend reaching out to the device administrators and/or the network team for more information regarding the ICMP failures. Please note, device dependency data (netstat and process data) is only collected from the operating system. A limitation of VMware is that netstat and process data cannot be provided. Any device that is a virtual-unknown is not properly discovered at the operating system level. Once the ICMP failure issue has been resolved, please request a rescan from the RN150 main Dashboard. Please let me know if you have questions. Thank you, Mark Jamison Flexera Support Team   ... View more

Hi Felipepandolfi, Will you please open a Support case so that we can further look into this issue. When opening a case, please included the name of the assessment in which the issue is regarding. Thank you, Mark Jamison Flexera Support Team   ... View more

Hi Prabhat, Using the validate collection feature does not require re-scanning. Re-scanning is used when you want to discover new devices. To use the feature, you will select the appropriate credential used to access the device, click edit, click validate collection, and enter an IP address. The feature will then provide the error that is causing the netstat failure. If further investigation into the netstat error is needed, please open a Foundation/CloudScape support case. Please let me know if you have additional questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi, To determine the reason for the netstat collection failure, you may use the Validate Collection feature found in the RN150 virtual appliance. The Validate Collection feature is found in the Windows and SSH sections of the RN150. The feature will use the provided credential and attempt to access a device. If successful, next all of the commands used for inventory and performance collection will be ran against the device. If an error is received, the feature will provide it. For additional information regarding remote command collection, please see the documentation linked below.  https://docs.flexera.com/foundationcloudscape/help/FCRemoteCommands.htm Please let me know if you have questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi Satya, The RN150 is the virtual appliance used to discover and collect performance data against devices. The FlexDeploy Pod is our on premise offer to our SaaS Portal, that houses the data collected by the RN150. Please note, FlexDeploy is only supported on VMWare ESXi 5.5 or higher, and cannot be deployed to VMware Workstation or VMware Workstation Player. For more information on the FlexDeploy requirements, please see the online documentation link below. https://docs.flexera.com/foundationcloudscape/help/FCFlexDeploy.htm Please let me know if you have questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi, Will you please confirm if the mentioned servers are joined to a domain or workgroup servers?  The NTSTATUS: NT_STATUS_ACCESS_DENIED - Access denied indicates the account does not have the correct privileges to access the WMI classes on the remote host. Please find the below link to a Microsoft article that will detail the required permissions for enabling an account for remote WMI access: UAC & WMI (Account Requirements) https://docs.microsoft.com/en-us/windows/win32/wmisdk/user-account-control-and-wmi As an option, you can use Wbemtest.exe utility that is included on all Windows systems to confirm the user account has the correct WMI privileges. Please find the below detail on using wbemtest.exe. Below are instructions on using wbemtest.exe to verify the account has the correct privilege level and that the service is running: Wbemtest: 1) In Windows, select start, type wbemtest, select enter. 2) Select 'Connect' in the top right corner Namespace = [file://(computer]\\(computer name)\root\cimv2 - enter this replacing computer name with hostname (or IP address) you wish to test to. Enter the Windows account username and password Select 'Connect' Successful authentication will result in seeing WbemServices and the tabs are no longer greyed out. Failure to authenticate will result in an error message. Once you have resolved the privilege issues please select request rescan in the virtual appliance dashboard to update the inventory. Below is a link to a video on using wbemtest.exe: How to Use wbemtest.exe to validate Windows Credentials: https://youtu.be/ZDyXUZUdEDE   Please let me know if you have questions. Thank you, Mark Jamison Flexera Support Team ... View more

Hi, Communication will occur bidirectional. When a connection is established, the RN150 will use TCP. A TCP connection uses a "3 Way Handshake." Due to the nature of a TCP 3 Way Handshake, when the connection is made, data will flow outbound and inbound, for the duration of the connection. Please let me know if there are questions. Thank you, Mark Jamison ... View more