@jdempsey Thanks this helps as well. ... View more

Thanks @CharlesW  ... View more

@savin_shetty1 This was working until 19 days ago. When i checked on the service account it was locked out, so that is likely the initial cause of loss of connectivity. However since then i have unlocked the account, reset the password, and updated the credentials everywhere that I know of. The event viewer shows a u/p issue. I've updated the following on parent and child beacons: - beacon service - password vault in the beacon - Flexera Beacon app pool identity     ... View more

The image did not attach to the OP. ... View more

@kclausen Do you know if there are any Flexera specific configs that I could check to ensure the updated service account credentials are included? I have added the new password on both parent and child beacon servers in IIS, the password vault, and in services, but the Flexera Beacon app pool is still stopping. ... View more

@kclausen Both beacon servers have the service account in the local admins group and are assigned "logon as a service" rights. I just reset the service account password and added it to both servers and successfully logged into the child server using that account. What are the authentication requirements for each site in IIS on both servers? I currently have it set as follows: ManageSoftDL: Anonymous Auth - enabled, Windows Auth - disabled ManageSoftREA: Anonymous Auth - enabled, Windows Auth - disabled ManageSoftRL: Anonymous Auth - enabled, Windows Auth - disabled ... View more

@kclausen I am looking into that, but it is strange because the operational parent beacon uses the same service account and password as the child beacon.   @chirag_sharma2 Can you elaborate? I am not sure how this would be beneficial. We have a multi-tiered parent-child-child-child beacon architecture due to security zones, subdomains, and explicit communication flow. ... View more

@adrian_ritz1 @jjensen Thank you both for your input on this. While both options would have worked the first solution of manually creating the discovered device worked great and we did not have to compromise any performance. Thank you! ... View more

Thanks @adrian_ritz1 I'll give this a try. We have an interesting situation where the test environment is hosted by a vCenter in a completely inaccessible environment. We created a firewall rule to allow the traffic over 443 but will likely not be able to get ICMP approved. I added the subnet for the vCenter to the beacon and the service account into the password vault on the beacon. Hoping this works! ... View more

Thanks @mfranz! This was my assumption, but I wanted to verify.  ... View more