Oct 28, 2020
07:22 PM
Hi When we purchase software and support, in related agreement/support documents the service level agreement (SLA) details will be provided. For example: for a severity 1 issue, response time is 30 mins, for a severity 2 issue response time is 2 business hours. So where exactly in the FNMS tool I can define/maintain these SLAs? Thanks Kishore
... View more
Labels
Latest posts by kponnalu
| Subject | Views | Posted |
|---|---|---|
| 810 | Oct 28, 2020 07:22 PM |
Activity Feed
- Posted SLA capturing in FNMS on-premise on FlexNet Manager Forum. Oct 28, 2020 07:22 PM
- Kudoed Business Adapter to audit Compliance Operators' respective roles, access, memberships, & permissions associated with the Web UI for austinraun. Apr 15, 2020 12:32 AM
