Mar 12, 2020
06:18 AM
Any updates on this Edwin?
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Mar 02, 2020
04:32 AM
Thanks for your response Edwin! 1 - When you raise something via CAT, the Activity Stream only shows the first few lines to a non-admin user. If I want to show them more depth, I can't. Additionally, the email that my users get when a CloudApp fails only says it failed and contains NO further error info. However, the same email being sent to me (as an admin) includes error content 2 - No, this requirement isn't just during development, it's about giving my users a timely experience when a failure happens. I understand that the time to _detect_ a failure may vary depending on what the failure is, but I am expecting that once the failure is detected I can alert the user as quickly as possible. This does not seem to be the case as it takes minutes after a 'raise' is issued for the message to show up in the UI, and then minutes more before the CloudApp is actually marked as "failed". Thanks for your help! Perry
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Feb 17, 2020
11:46 AM
What I would most like to have happen is for an error to 1) been shown to the user and 2) for the CloudApp to end up in a "failed" or "terminated" state as quickly as possible. For #1 - the only way I know of to do this properly is via 'raise' because my end users don't have access to the Audit Entry logs. Related to this, I've found that only users with higher levels of permissions are able to see the full text of an error message whereas normal users only get the first line of an error message in the Self-Service UI and don't get anything in the email generated upon failure. Is there perhaps a different way of alerting the user to an error that I'm not aware of? For #2 - I've found that cancel and abort end up hiding the error message from raise ...breaking my #1 desire. If I just let the raise happen, it can take many many seconds for the CloudApp to eventually reach failure. I've also implemented a scheduled_action to terminate in now()+10s which also causes an unnecessary delay. So...what's the best way to a) show an error to the end user and b) fail/terminate the CloudApp as quickly as possible?
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Jan 24, 2020
07:44 AM
Team, I've submitted a support ticket as well but it appears that Self-Service is having trouble transitioning through the stages. I have a CloudApp that has been in "launching" for over an hour even though the underlying instances have been fully operational.
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Latest posts by perryk
| Subject | Views | Posted |
|---|---|---|
| 1625 | Mar 12, 2020 06:18 AM | |
| 1669 | Mar 02, 2020 04:32 AM | |
| 1744 | Feb 17, 2020 11:46 AM | |
| 648 | Jan 24, 2020 07:44 AM |
Activity Feed
- Posted Re: Error Handling in Self-Service on Cloud Management Platform Forum. Mar 12, 2020 06:18 AM
- Posted Re: Error Handling in Self-Service on Cloud Management Platform Forum. Mar 02, 2020 04:32 AM
- Posted Error Handling in Self-Service on Cloud Management Platform Forum. Feb 17, 2020 11:46 AM
- Posted RightScale Self-Service stuck in "launching" on Cloud Management Platform Forum. Jan 24, 2020 07:44 AM
